Our Patio Enclosure Solarium was built in 2002 and we have loved it. I understand the company closed the ATL office in 2010. Until then, we got great response on the two items that needed fixing under the lifetime warranty. Ours was a curious size (part 2-story) and the engineers and sales people definitely knew their stuff. PE products were a bit more expensive, but after seeing the competitions thinner, flimsier materials, I am so glad we opted for the best even though it took time. (Our solarium is on the cover of their brochure now.) Love the product. I understand the crew that now builds them is contracted out.
Posted: 1/26/2011 • Link to this review
The salesman was the only problem... did not return calls or know his product vert well. But the design dept and the building crew was superior. The doors' alignments, were only structural problem but they fixed them after many many tries, but they stayed on it till it was fixed...very reassuring. We gave up on the salesguy and went around him to the management as this was a top rated company featured on TV as a company owned by its employees, with a very good product (despite the salesmen). Our unit built was a 31 foot x five foot bumpout kitchen solarium that did win the 2004 National Sunroom Assn Award-over 2000 entrees--but it was our design concept to use a solarium instead of a window wall--and naturally the salesman claimed it was his idea when the publicity cameras were turned on--baloney. There's now, a new sales manager and he is very on-top of his crew. It was our 3rd solarium...we are planning a 4th but they only do aluminium not wood. Still, they built one hell of a reasonably priced unit!!! Crew was very Professional, as was the design chief. Company stands behind the product. I would use them again. z
Posted: 4/02/2007 • Last edited: 1/27/2009 • Link to this review