We have taken three dfferent computers to Paulding Networking Computer Repair in the last two years. Mark has always given us great service at a quality price. I would definately recommend Paulding Networking for your computer repairs.
Posted: 6/26/2013 • Link to this review
2 wks ago, my laptop power button shorted out & I couldn't turn on my computer. I could ship it to the manufacturer & they would fix it for $200. I thought I could find a local repair shop that could give me more personal & faster service than a mail-order manufacturer, so I tried Paulding Networking. I dropped off my laptop & was told I would receive a diagnosis within 48 hrs. They did keep me updated, but didn't give me a final diagnosis & price until a week later & estimated my laptop would still be in the shop for another 5 days waiting for parts & repair. When I expressed concern over the cost being almost $100 more than the manufacturer would've charged me, the lead technician proceeded to badmouth the manufacturer claiming they probably weren't being totally honest with me and wouldn't have fixed my laptop for the originally quoted price. I told him I had no way of knowing that for sure, but that his original claim to me that I would have a diagnosis in 48 hours was not accurate either, so that wasn't really any argument that makes his company look better than the manufacturer. He took GREAT offense to that & was no longer willing to speak with me & wanted me to come pick up my laptop w/out any repair. His ego got in the way of his ability to speak with me professionally & that was unfortunate to experience. He did fix my laptop, because my husband was able to calm him down & get things back on track, but I'm left with a "bad taste".
Posted: 6/24/2013 • Link to this review
Hello there! Thank you for taking the time to leave a review. As a company, we need the feedback of our customers, positive and negative, to become better at what we do. I'm sorry to hear that you were left with a bad taste after your recent service. We could have done better to keep both you and your husband up-to-date during our service and we had become reliant on your husband's feedback to proceed. Our technicians often stress that even after we've tested a system, you are under no obligation to have us perform a repair. We leave it up to our customers to decide if they want us to proceed. This might make you feel that we don't want to fix your system or don't want your business, but in fact we want you to be free of any pressure to make the right decision for your computer. I hope you will feel free to use our services in the future as we do appreciate your business. Thank you again for your review and we will use your feedback to improve in the future. Best Regards, Mark, Paulding Networking
Awesome Awesome experience! Took in my laptop that totally went south at just the right moment in the middle of my work. Brought it in to Mark, Mark & Matt. Within just a few hours the demon machine was spilling it's guts to them telling them about all it's sins! Have it back, working better than brand new and now have really trustworthy guys to rely on for future issues. Would recommend them 100% to family and friends.
Posted: 10/30/2012 • Link to this review
Paulding Networking Computer Repair is excellent for my computer problems. They helped me with top quality advanced help. They were able to talk at my level so I was able to understand and workout what problems I had to solve and how to fix them. They are kind and considerate and don't charge you that much for the service. I will go back anytime I have any questions or problems with my computer or Iphone.
Posted: 9/05/2012 • Link to this review
Everything from the office decor to the professional service I received from Matt was excellent. My PC was fixed quickly and accurately. The price was also reasonable. Everything was explained in laymen's terms. Would definitely use this business again. Matt provided excellent service.
Posted: 7/24/2012 • Link to this review
Hello Angela! All of our team members work hard to provide great service, so being mentioned in a review is an honor for any of our technicians. I will certainly pass your kind words on to Mat. Thank you for your business!
Paulding Networking Computer Repair is World Class! They are very organized and take pride in fixing your computer. Their prices and turnaround repair times are amazing! In today's world being without your computer is like having a family member in the hospital! Thanks again for great service and most of all respect for the non-computer techs by taking the time to explain in plan English what is really the problem!!
Posted: 7/16/2012 • Link to this review
Hey Stacy! Thank you for taking the time to let others know about your experience with us, and thank you for your business! This year is our fifth in Paulding County, and we think that part of that is due to our use of plain, clear English when explaining the options for getting your computer running great. Thank you again, and let us know if you need us in the future!
These guys are great! They explain things very well and go over all possible options in detail. They really seem to enjoy what they do and are happy to take the extra time and effort to make sure you go away satisfied. Highly Recommended - Outstanding Customer Service!
Posted: 6/30/2012 • Link to this review
Thank you for your review! It's worth the extra effort to have great service, and we enjoy it. Let us know if there's anything we can do for you in the future!
I do game console and computer repair and needed a special poweradapter while at a clients location. These guys were more than willing to help me put something together and even followed up with me a month later. I would recommend them to anyone who needs computer services. Thank you again for your help.
Posted: 6/28/2012 • Link to this review
Hey there! Thank you for your business, let us know if you are in the area and need anything in the future! We keep a lot of hard to find cables and adapters for just that kind of situation.
I took my old computer in for Paulding Networking to repair and found that the mother board was bad. Rather than buying a new system we worked together and used many of the aftermarket parts I put in my old computer and built a new one. Many of their great recommendations included a new Gigabyte motherboard, new memory, an Ivy Bridge i5 processor and a new case. This i5 system performs better than an older i7 processor I have in another laptop. I use the computer for processing High Def video and my kids love it for gaming. It does both very well. All in all these guys really know what they are doing and from talking to them they really love what they do also! Keep up the great work, I'll be back! :)
Posted: 6/25/2012 • Link to this review
Thank you for your amazing review! All of the team here at Paulding Networking really appreciates you taking the time to write about your experience with us. It's always a pleasure to be able to take existing hardware, balance it with new parts and make a fast and reliable finished product. We hope you continue to enjoy your computer, and feel free to give us a call if you ever run into trouble down the road, or when you're ready for the next big (or small) upgrade!
Thank you for your review! Building our customer's computers is something we do take a lot of pride in, taking extra care to get things just right during assembly certainly pays off in the long run. Enjoy your computer, and keep in mind that we're here if you need any help or have any questions!
The staff is knowledgeable and responsible, and very attentive. They kept me posted every step of the way, even calling on a Saturday evening to update me. They were also far less expensive than Staples, where they charge +/- $70 for a diagnositc alone. My computer now runs like a dream! I'm very happpy with them, and I will return when the next crisis arrives.
Posted: 6/22/2012 • Link to this review
Thank you for the review and your business! We'll be ready to handle any trouble you have in the future.
Hey ASLEMC, thank you for your review! A reasonable repair will beat replacing a computer any time. Thank you for your business and we look forward to being of assistance in the future!
The other day I came in and asked about buying a new computer. Mark L. Was the guy who helped answer all of my questions and recommended some specifications to look for. I took the sheet to Best Buy and they were able to show me a desktop that fit what I was told to look for. I bought it and it works fantastic! I appreciate how helpful and knowledgeable Paulding Networking is! I will always be going back if I ever have a question or need help. Thank you so much!
Posted: 5/15/2012 • Link to this review
Hey Marcy! Thank you for stopping in, we are always glad to help. Let us know if you need any advice in the future, it's a great thing when you get exactly what you need out of a computer!
Service was excellent! Every question ask about my computer and some not even dealing with my problem. He was very knowledgeable about the issue and also the steps to prevent further issues. What made it worth it is it's 2 miles from my house. I'll be going back for all my computer problems.
Posted: 5/15/2012 • Link to this review
Hey Derek, thank you for your review! We look forward to dealing with any computer issues you have in the future.