My original review for Peachtree Decks (back in April) was a 5 Star review. To be honest, the deck itself is wonderful and we love it. That said, a couple of things have happened since April that have led me to reconsider my original review. One of the reasons we chose PD is overall quality. This was an expensive deck, to the tune of $44k. For that amount of money, our expectation for service before and AFTER the fact is very high. It the AFTER part that has disappointed us. We've had two small issues with the deck since (a door component and a screen). Greg's position is that these are our issues to address. While these are both small incidents, this goes back to my original reason for going with PD... high quality. My wife and I are both very busy and have very limited time to address these sort of issues. For that reason, we tend to go with service providers who go out of their way to provide customer support. Again, we love the deck (overall) but for $44k, we expect a high level of customer service, which we do not feel we have received.
Greg and team built us a 14 by 22 screened - in porch / grilling deck using the Trex system, plus cedar roof, including all wiring, lighting and a ceiling fan. Total cost of the project was $44k.
Area Atlanta, GA
Cost $30,000 and over
Date April 2016
Posted: 5/05/2016 • Last edited: 9/19/2016 • Link to this review
This company more than surpassed even our highest expectations. The staff was very courteous, knowledgeable, and efficient. They were also very detail oriented and strived to provide us with the absolute best possible service. Our back porch is now the highlight of the home and our new favorite spot. It definitely shines throughout the neighborhood, and we have already had multiple people compliment on it. We cannot wait to make good use of it. If you are looking for quality service and a job well done, look no further than Peachtree Decks and Porches!
Posted: 9/05/2015 • Link to this review
I already have a porch which I wanted to remodel. Peachtree Porches returned my call and told me that they did not do "repairs". I would have to have my porch rebuilt.(they used better wood) They said their minimum was $25,000. All this without looking at my porch or even requesting a photo. I can't comment on the quality of the work because I did not proceed. My current porch looks very much like the ones on their website and I thought they could update it nicely. Perhaps they should note on their website that their minimum job is $25,000
Posted: 4/01/2015 • Link to this review
If you are planning a deck renovation, add Peachtree Decks and Porches to your list. They exceeded our expectations on the project they completed for us. Owner, Bobby Parks, is the first point of contact. He does the design plus manages the scheduling and finances. Bobby is well educated on all materials from flooring to railing, lights, etc. Read his blog posts if you need to be convinced. He also knows that no matter how pretty the wrapper, a proper structure is key. Peachtree Decks and Porches is not tied to any particular manufacturer, so Bobby's designs use the best products for each aspect of the project. The end result on our completed project was phenomenal! Praises don't end with Bobby. The foreman and crew that completed our project were exceptional. Their knowledge and pride of craftsmanship were demonstrated from day one throughout the entire project. Watching them work was like watching a finely tuned clock; they knew exactly how to build the deck and who should do what when. We have been in our house 16 years and done many projects to fix "builder's messes". Our deck project with Peachtree Decks and Porches is the first in those 16 years where 1) we were *not* financially taken advantage of, 2) the product we were sold *is* the product we received, and 3) all discussions during the process ended *positively*. We want to thank Bobby and his crew for a job done perfectly. We highly recommend Peachtree Decks and Porches!
Posted: 10/07/2012 • Link to this review
We are so happy that we went with Bobby and Peachtree Decks and Porches. From the beginning we were impresss with his design ideas and happy with his customer service. Our new deck and covered porch came out better than we could imagine.
Posted: 6/29/2012 • Link to this review
From start to finish, Peachtree Decks and Porches did not miss a detail. They have outstanding craftmanship and quality. We were impressed with the creativity and professionalism in their work. We would highly recommend this company to anyone. Thank you Peachtree for giving our family and friends an outdoor living space to enjoy for many years to come!
Posted: 6/25/2012 • Link to this review
We also had three deck building companies come and give us ideas and estimates for replacing our old deck. Additionally Bobby was the only one who specializes in just decks and porches. Bobby's plans were the most creative and beautiful by far. He took our ideas and desires and expanded upon them to design an outstanding porch. He and his crew are extremely professional. They showed up every day on time, cleaned up after themselves every day, were friendly and hard working. I would absolutely use Peachtree Decks and Porches again without hesitation. Their work is gorgeous, construction time was completely accurate, and the look and feel of the new deck was beyond what we expected. Highest rating given.
Posted: 4/15/2012 • Link to this review
From the first consultation to the demo to the build-out to the finish work we had a great experience with Bobby and his crews. Everyone was skilled, courteous and helpful. The deck and porch are beautiful and we look forward to many years of maintenance free living.
Posted: 2/25/2012 • Link to this review
We had three deck building companies come and give us ideas and estimates for replacing our old deck. Bobby's plans were the most creative and beautiful by far. He and his crew are extremely professional. They showed up everyday on time, were friendly and hard working. I would absolutely use Peachtree Decks and Porches again without hesitation. Their work is gorgeous, construction time was completely accurate, and the look and feel of the new deck was just what we wanted. Just wish we had done it sooner!
Posted: 11/05/2011 • Link to this review
Bobby was very clear and helpful in the planning of the project and all his personnel did a superb, efficient, friendly job. Bobby honored all of his contract and never balked about assuring top quality. We are totally satisfied and just wish other work persons we used for other projects had the same commitment to good quality and customer service. He and his work people were a delight to work with.
Posted: 9/28/2011 • Link to this review
We love our new deck. Bobby Parks and his team are skilled craftsmen who know the decking business inside and out. Once the carpentry work was done, Bobby sent out an excellent painting crew to finish the job. Our deck looks like an extension of our home. We will recommend Peachtree Decks and Porches to all of our friends and neighbors. We just need to find another project for them to work on!
Posted: 9/15/2011 • Link to this review
Bobby and his team are amazing. The entire process was above and beyond my expectations. I have done a lot of remodeling work both by myself and using contractors and Peachtree Decks has them all beat. The finished product looks amazing, but I was the most impressed with the quality and worksmanship of the project. Cannot recommend Bobby and Peachtree Decks highly enough.
Posted: 9/09/2011 • Link to this review