Everyone experiences issues with their furnace occasionally, and it always seems to happen when you need the heat the most! You might be comforted to note that you are not alone when it comes to...READ MORE »
I want everyone who is smart enough to read reviews to STAY AWAY from this company. They were very polite on the phone but that's where anything good ends. The technician shows up and hooks up his guages and advises that the Freon is low. He then tells me that they charge $294.00 per pound. I told him that he was absolutely insane and that he could leave. I am fully aware of the EPA restrictions on R22 Freon. However I am also aware of the current retail price. I called Lawson Heating and Air in Gainesville and they quoted $75.00 per pound. Another was at 100 dollars per pound. The technician then asked me how I would like to pay for the $99.00 service fee. I asked him to get his boss on the phone but he refused. I told him to have his owner call me and I would discuss the fee with him. No call. I did however get an invoice today from the Coward. I will be paying his invoice but only after posting this review everywhere I can. I refuse to pay a 1000% mark up for anything. Be aware that this business is BAD. Do your research better than I did.
Called for outage
Area Buford, GA
Date June 2017
Posted: 6/23/2017 • Link to this review
Peachtree Service Experts is a good value with competitive pricing..!!! Thank you so much to all of you for your professionalism and customer care .!!! We are very satisfied with everything that they did for our Family.!!! Happy Holidays to Team of Peachtree Service Experts!
Thank you Kim Starkey and her Team of professionals for they customer support and professionalism from the beginning to the end.!!! Mr. Asher
Area Norcross, GA
Cost Less than $250
Date December 2016
Posted: 12/06/2016 • Link to this review
Our first mistake was responding to the Service Expert flier we received by mail. It touted a "100% Satisfaction Guarantee." Well, my husband and I are 100% dissatisfied, and the company doesn't care. The technician who came out to service our unit was polite, and things seemed good. We thought we would use the company to replace our outdated units later this fall. 2 weeks later, 1 unit isn't working, and the company isn't interested in standing behind its guarantee. We called and requested that they waive the service fee to come back and look at the unit, and the customer service representative agreed, stating that the technician would be at our house around 9:00 pm or would call to let us know that he would be later. The technician called around 8:30 pm to say that he "comes when he wants" and wasn't coming around 9:00 pm, in addition to saying that he "didn't have time" to call and confirm that the service fee had been waived. After hanging up on me, he called a few minutes ago and left a strange voicemail about how what we said "was not true." His name is Rick, and he was working "after hours" on 8/14/15. He will never do work in my home. Good riddance, Service Experts.
Posted: 8/14/2015 • Link to this review
It's hard to give anyone a "5" rating, but I wanted to take the time to recommend Robby and Peachtree Service Experts. After suddenly discovering a leak that had developed in my upstairs A/C system pipe, I reached out to PSE to see if they could come out that same day to diagnose and repair the problem. Despite the 95 degree weather and busy technician schedule, Robby was able to come over. He arrived later than when the scheduler said he would (9:30pm vs. 7pm) but quickly figured out that there was a clog in my pipe, eliminated the blockage and then sealed the pipe back up. It took awhile for his mobile card swipe and printer to generate a receipt (20 minutes), but I was happy that he was able to fix my A/C unit very quickly and minimize the cost associated with the repair. Thanks Robby for a job well done!
Posted: 6/24/2015 • Link to this review
After realizing what crooks these guys are, I had another service company come out to quote--after this company took $99 for a four minute service call that said I needed an $800 motor. Guess what???? I almost paid it. But fortunately, an honest repairman took the motor off, shook it and out came two dead birds. The heater runs like new and it cost me $50.00. SHAME ON YOU, SERVICE EXPERTS. Take the "expert" out of your name.
Posted: 11/06/2014 • Link to this review
We understand that unexpected expenses, such as most HVAC repairs, can be extremely frustrating. However, we firmly believe our prices are competitive, demonstrate value, especially when taking into account the dependable, timely and expert workmanship we provide. We do want to understand more about your concerns, so please contact our Customer Relations Specialist by email at customercare@ServiceExperts.com and allow us the opportunity to understand fully the issue to help resolve your concerns.
Showed up and told me my control board was bad. Quoted me $632.00, when I told him that seemed high the price changed to $520. I was cold and needed heat. Amazing how price could change in less than 5 minutes by over $100. A friend who is in the business told me it should have been less than $350 to fix. Unfortunately he was out of town and I was cold. This company use to be good. They grew by acquiring companies and are crooks now.
Posted: 11/12/2013 • Link to this review
Technician came out and performed regular maintenance on A/C. That night I noticed it was warmer in the house than it usually is. The next day I noticed the A/C was not working. Called Service Experts and the same technician came out. I explained the proplem and his reply was "I didn't do anything wrong". He replaced the fan for several hundred $$$$. I agreed to the repair because I felt I had no other option. I have used this company for over twenty years and have noticed that the service had become hit or miss. Depends on who you get to come out to your house. Well, my contract expires in March, 2013 and I will be finding me another company to perform my heating and air maintenance.
Posted: 1/23/2013 • Link to this review
The HVAC until was replaced in a house that we now have as a rental by then Valentine. Service was great, and even Peachtree Service Experts were good, UNTIL we moved and now have this as a rental unit. They refuse to call our Property Manager to schedule service, refuse to change the contact phone numbers on this property, even though we have called a minimum of 6 times to get this to correct this. Not sure if I really trust that they will do what they say they will, if they can't do something as simple as changing a contact phone number so that we can keep this unit serviced. We had to call at least 3 times just to get them to send us a invoice to pay for the Service Agreement - most companies are more than happy to send you an invoice the first time you call.
Posted: 9/01/2012 • Link to this review
This company claims 24X7, which is misrepresentation. I have spend a half of Sunday trying to get their help. They have now a calling service in PA, which cannot reach anybody in a local office. I spent four hours waiting until finally a calling center representative proposed to re-schedule service. In Monday I spent 6 hours trying to find any manager, and nobody contacted me
Posted: 7/23/2012 • Last edited: 8/13/2012 • Link to this review
I called Service Experts (formerly Peachtree Service Experts) to schedule a service call to fix my Air Conditioning unit. Both times I called speaking to two different reps, they said 2-4pm was available, so the second time I called I booked this time. Then, with only 24 minutes remaining before 4pm, they called and said a technician would not be able to come out until the hours of 6-8pm! Result: A wasted Saturday afternoon for my family and me. This is my first experience with Service Experts, and probably my last.
Posted: 7/07/2012 • Last edited: 8/13/2012 • Link to this review
I'm late in posting this, but feel the need to publish my bad experience. Late winter this year the furnace stopped working and a service tech want sent our under our service agreement. He quickly stated the thermostat and furnace motor was broken and recommended a new system over spending close to $1000 for repairs. I had a friend of a friend HVAC tech check it out and it was only a $43 part that needed to be replaced. Apparently, the technicians are incentivised to sell parts and systems. Peachtree Heating and Air has lost all integrity since they were purchased by Service Experts.
Posted: 6/27/2012 • Last edited: 11/11/2012 • Link to this review
The service provided by Peachtree Service Experts, now known as Service Experts is excellent in every way. The technician, Mr. Roger Peak, was prompt, professional, efficient and helpful during the servicing of my air conditioner during the summer, and now in the winter in providing excellent service to my furnace. I would highly recommend Peachtree Service Experts, now know as Service Experts.
Posted: 1/03/2012 • Link to this review
I called this evening around 7:30 to schedule an after hours appointment. I received a call from the technician approximately an hour later to let me know he was 10 to 15 minutes away. He showed up on time and was extremely professional. I explained to him that my furnace was not coming on and we checked the thermostat. No apparent issues there, so we went to the crawl space to investigate further. William was able to diagnose the issue in less than 5 minutes. My condensate pump was not working correctly. He disassembled, inspected and cleaned both the pump and housing. Upon reassembly the pump was working fine. Another issue surfaced regarding the pressure switch. A little moisture in the line was the culprit and was quickly resolved. I am more than satisfied with the service I received. Not only am I planning to purchase the bi-annual service (which would have identified a potentially defective condensate pump before it became an issue), I will also schedule the service with them to have the pump replaced. I was never "upsold" as many other reviews have stated. In fact, the only thing I paid for was service. Thanks again William and Peachtree Service Experts.
Posted: 10/21/2011 • Link to this review
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Everyone experiences issues with their furnace occasionally, and it always seems to happen when you need the heat the most! You might be comforted to note that you are not alone when it comes to heating problems and issues, and they are nothing that...READ MORE »
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Everyone experiences issues with their furnace occasionally, and it always seems to happen when you need the heat the most! You might be comforted to note that you are not alone when it comes to heating problems and issues, and they are nothing that an expert in heating repair and service cannot fix.Read more »