Dr. Desoutter is the absolute best! I used to see her as a teen and now I bring both my children to her. I wouldn't trust them at any other practice. We have seen Dr. Gorvy, he is very knowledgable, but a little on the straightforward side (blunt). All in all he does provide decent care, but if my kids cannot get into Dr. Desoutter, we prefer Dr. Zager. She has excellent bedside manner with children and great explaining to the parents. Very knowledgable. All in all, Dr. Desoutter and Dr. Zager are the reason we continue to go to this practice. Dr. Desoutter is awesome!!!
Posted: 2/07/2012 • Link to this review
Dr. Jimmy Brown was terrific. He has retired, and I take the boys (10 and 13) to Dr. Julian Gorvy. Love him! I want my boys to have a male pediatrician. Both of these gentlemen have been polite, professional and helpful to both them and me. Friendly service by the office staff. They take care of all insurance billing.
Posted: 1/11/2012 • Last edited: 1/19/2012 • Link to this review
We recently left this practice for several reasons but mostly because there's wasn't much personalized care. I felt like we always had a timer running in the background of our appts and the doctor seemed to always be in a rush. Most of the staff was great but a few were pretty cold from the start. They've recently started charging for nurse calls after hours and stopped taking sick visits on Saturdays - both really disappointing.
Posted: 9/21/2011 • Last edited: 1/19/2012 • Link to this review
I have two children ages 5 and 2. They have been patients at this practice since birth. I absolutlely love all the doctors in this group and recommend them to all my family and friends with children!! The office staff is courteous and pleasant and I think it reflects back to the management and the doctors!! Great location as well (inside the Forum shopping center, above Trader Joe's)!! Come and see for yourself...They are truly awesome!!
Posted: 5/25/2010 • Last edited: 1/19/2012 • Link to this review
We go to Dr. Gorvy (see his personal review separately) and he is awesome. The other doctors do very well in emergencies. The practice is clean and efficient. The nurses and stuff are great too and make the kids truly feel comfortable. The office manager, Shawanna, is very courteous and professional when following up on any billing or insurance issues. And...they are open Saturday for sick visits.
Posted: 5/12/2010 • Last edited: 1/19/2012 • Link to this review
I had a very bad experience with one of the doctor's in this practice (Dr. Allen). I wrote a letter to the practice, asking them to respond and refund my co-pay (I had to take my child to a second practice to get an accurate diagnosis). I NEVER heard from anyone at the practice. I'm a big believer in the "it's not if you have a problem, it's how the problem was handled" customer service philosophy. For this practice to never take the time to pick up the phone and call me back tells me they do not care about my business, my child's well being, or their reputation in the community. Great location, a few individually good physicians, but this practice - as a whole - does not have their act together.
Posted: 4/02/2009 • Last edited: 1/19/2012 • Link to this review