I am totally disgusted with my experience at this Pep Boys location! I called ahead of time and got an "out the door price". When I get there, the computers were shut down and they didn't have a back up old fashioned paper and pen plan, so I patiently waited. After an HOUR I was given a price for the buy 3 get one free tire sale. The price I was quoted was not an "out the door price" but an after mail in rebate price! I waited an hour! I could've went to another store had I known that up front! I reluctantly bought them since it was already so late in the day, and I came in using a spare. It took me having to ask for the manager to get a customer service discount for the ridiculous amount of time I spent waiting. The best they could do was a free oil change. So I'm already disappointed with them and when I get to my car, they didn't even bother to put the spare back in its compartment and one of the wheel covers wasn't popped in properly and has an obvious gap in it! I am absolutely disgusted with this Pep Boys!
Posted: 8/19/2011 • Link to this review
You may want to use them for convenience sake, but we've had several bad experiences at this location after having been loyal Pep Boys customers in several other cities. I think there are better options in the immediate vicinity.
Posted: 9/07/2006 • Last edited: 1/02/2008 • Link to this review