I got an estimate that was cheaper than Pep Boys, and Pep Boys only charged me according to the cheaper estimate. I explained to them that I didn't have a lot of money and was on a fixed income. They replaced the part promptly. The belt they worked on later came off while I was driving. I took my car to Pep Boys promptly, and they fixed the problem at no charge. They were super nice.
Posted: 10/11/2013 • Link to this review
I took my car there because the check engine light kept coming on and to get an oil change prior to our vacation (driving to Tampa & Orlando). After spending more than $500 and during our return trip home, my oil light came on. We found that the car had no oil! Once we made it back home, I took the car back to Pep Boys and learned that although I was charged for the oil/filter change, they did not do it (the filter on my car was not one that they supply). They did go ahead and change my oil & filter at that time. I am so lucky that my car was not damaged.
Posted: 2/25/2007 • Last edited: 12/02/2009 • Link to this review