Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.
I recently took my vehicle to Pepboys for a Pennsylvania State Inspection and Emissions Test. During the course of the inspection, the mechanics found that the parking brake was not tight enough. Repairs were required and allegedly performed according to manufacturer's specifications. Upon the return of my vehicle, I found at least one of the locking lug nuts with a visible crack along with the other lug nuts being rounded off on the corners. I have returned to Pepboys on four separate occasions and spoken with the Manager (Rob) and Assistant Manager (John) to seek resolution. As of the date of this post, Pepboys has not corrected the damage to my vehicle to my satisfaction. ***Buyer beware. If you choose to take your vehicle to this shop, you do so at your own risk. Use the Pittsburgh Better Business Bureau to find another shop.****
Posted: 6/18/2011 • Link to this review
I went to them for a second opinion on damage to the undercarriage of my car. The people at Pep Boys were quick and explained why the repair the first auto shop recommended was unnecessary. They saved me a couple hundred dollars.
Posted: 10/15/2007 • Last edited: 1/02/2008 • Link to this review