I have been trying since 2/14 to redeem voucher for couples massage. First experience was that I scheduled appointment, however THEY cancelled via voicemail at the very last moment. When I tried calling back to reschedule nobody picked up the phone for WEEKS!! I finally get in touch with someone and the woman was very apologetic which was nice, so I rescheduled the appointment for today. They did NOT show up! The office doors were locked and nobody answered the phone. While I'm a very understanding person I don't appreciate having my time wasted. This is totally unacceptable and disrespectful to others time. Not only would I like a refund, but I would like to be compensated for gas and time off.
Posted: 4/24/2013 • Link to this review
Don't go here. Bad customer service! Scheduling an appointment with these people is a pain. I called many times and even emailed them, but no appointment was made. I did speak to 3 ladies twice over the phone, and they both said that they would call me back so that they could check the schedule within 30 minutes, but none did. I tried to call them back; no answered. Please go somewhere else, even with coupon or no coupon, these people aren't worth your time and money!
Posted: 3/21/2013 • Link to this review
I have had a number of massages and this was the worst. The noise level was terrible. I did not relax at all. The massage was supposed to be an hour and half and only lasted an hour. The staff was incompetent and did not know a thing about massage. The Dr. had the audacity to try to sell us a massage package. I will never return. It is a waste of money, even with a groupon!
Posted: 12/18/2012 • Link to this review