Permanent Floors Carpet One

5620 Ridge Rd 
Cleveland, OH 44129
Phone: (440) 884-3300
Fax: (440) 886-7379
Website: permanentcarpetone.com
Permanent Floors Carpet One Permanent Floors Carpet One : Carpet & Floor Coverings, Cleveland, OH



Reviews
Reviews: 1

Posted on 6/20/2013

Outstanding!
What a great experience. I saw an article about them in the Mimi's magazine about how they are an old family business so I gave them a try. Shelly, the sales person, was so kind and patient and informative. I bought a vinyl tile that gets grouted, and I love it! They had the best price I could find, and I called a lot of stores. Their installers were a pair of brothers who had been working their for 30 years! They were punctual, kind, and very professional. I felt very comfortable leaving them at my home while I went to pick my kids up from school. A week after they finished I found a spot where they needed to fix the grout, and the same installer came out that day and fixed it. I would recommend them to anyone.
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by CNBCook at Citysearch

Posted on Citysearch on 8/29/2011
Issues with installation
First, I am only giving one star because of their customer service and if they ever actually return a phone call I will re-rate. Our carpet is 2 years old and had the installers out once since to repair where the carpet was coming up at a doorway. We have had creases since installation and they have not gone away. We have now contacted the store 3 times without any reply. The installation warranty is for the life of the floor so we are well within our rights to complain. At this time I will not recommend Permanent Floors to as many people as I possibly can. ***UPDATE***Finally had a sales rep come out and he stated he saw the issue immediately. They sent out 2 installers to stretch it but they arrived they too saw the problem immediately but could not fix it. They were to talk to the sales rep who would contact us today but he never did. I called and left a message so saga continues. Will update as to whether they stand behind their product and warranty or if they continue to provide horrible service.
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Reviews: 2

Posted on 10/29/2007

great store
very prompt and professional, they were very willing to work with me on times, and went out of their way to make sure i was happy with their service
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Coupons
Davinci Floors & Granite

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National Carpet Mill Outlet

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