Persnickety is by far the best cleaning service I've ever used. My home is absolutely immaculate and the staff is reliable and always profesional. I have always been accomodated for last minute service and feel as though my needs are a priority and my home is extremely well taken care of, as this company pays attention to detail beyond any I've ever seen. Persnickety is a perfect name because that's exactly what this company is all about. I would highly recommend Persnickety and would never consider using another cleaning service. You won't be disappointed!
Posted: 1/30/2013 • Link to this review
I scheduled a cleaning (last minute due to my mother's death). The owner called to schedule and later the cleaner called to confirm the time. An hour after she was supposed to arrive, the cleaner called and said she would be 2 1/2 hours later than we had scheduled. About an hour and a half after that the owner called to tell me that due to a "personal emergency" no one would be able to clean my house. Since I was having a personal emergency of my own, I couldn't handle the effort of demanding that someone come out. I thought it would have been extremely professional of the owner to come herself (since I read in some of the reviews that she cleans as well). Guess I should have looked more closely at the review dates since most of them are from 2010 and earlier.
Posted: 1/01/2013 • Link to this review
I believe this is an unfair judgment of my company. How can she give me one star in value and quality when she has yet to experience either from us. She called to have her house cleaned on New Years Eve, a holiday. Alex was more than happy to accommodate her on that day but unfortunately she had a personal emergency come up and unable to make it. No other cleaner, to include myself, was available at the last minute on a holiday to accommodate this person. Unfortunately things happen in life that is out of our control, just as her emergency was. This is a completely invalid rating of Persnickety Cleaning Service, I think most any logical person would agree. Lastly, I rarely get business from Kudzu anymore as it is easier to find me on google. I do not "ask" for reviews and unfortunately many people tend to be more active writing bad experiences rather than good. I have had this company 11 years now, we have a stellar reputation, although not perfect.
My wife and I have been using Persnickety Cleaning for several years now and are very happy with the service. Anna is always eager to make our often last-minute appointments work and she has an excellent staff who are reliable, trustworthy and extremely thorough. We highly recommend them to anyone looking for a neighborhood cleaning service. Ask for Marcelo; he's the best!!!
Posted: 10/23/2012 • Link to this review
I am very happy with Persnickety Cleaning. They do a good job at a reasonable price, and with no hassle. They never have a problem with pets or alarms, and I have never had a problem where the house wasn't cleaned well. It is a joy to come home to a clean house!
Posted: 1/04/2011 • Link to this review
.... after Simone has restored the clean to our house. I've been using Persnickety for about 2 years now and was worried when Anna told me she was going to switch me to Simone (Anna had been doing the cleaning herself). We have several cats and it was important to me that whoever cleaned our home be sensitive to the cats and their needs as well as ours. Anna definitely fit the bill and I shouldn't have been worried about Simone. She's a sweetie, does a fantastic job, is willing to work with my idiosyncrasies and the cats are not freaked after a cleaning. Thanks to Simone and Anna for providing such great service.
Posted: 8/18/2010 • Link to this review
I hired and fired 3 cleaners before calling Persnickety. Cleaners tend to start off great and then slack off as time goes on. This has not been the case with Persnickety. I've been with them for a year and a half, and the quality and thoroughness of the cleanings have been consistent from the beginning. Simone does an excellent job and is very accommodating to my requests. She also gets along great with my obnoxious young dog, which I appreciate.
Posted: 6/28/2010 • Last edited: 1/17/2013 • Link to this review
Simone, from Persnickety, cleaned my house for several years. She was wonderful -- easy to schedule with, adaptable when I needed her to be, the house was always immaculate and I trusted her completely with keys to my house. I'm sure I could have found someone less expensive, but never wanted to because it is so difficult to find a cleaning company that you can trust alone in your house. I appreciate Anna's professionalism and willingness to get things done well.
Posted: 6/28/2010 • Link to this review
i was very optimistic ab. this service, however after four cleaners, i am going to have to go w. someone else... the first one was just bad, so Anna offered me another cleaner, fine, she was great, but then left the co., then my third cleaner was just ok, and i was then told by anna that she was coming to do the cleaning, and another cleaner showed up who did a so-so job without even a phone call from anna, and after they missed a week when they were supposed to come and clean... sorry, disappointed.
Posted: 5/22/2008 • Link to this review
This is a valid complaint, unfortunately. This person did get stuck in the middle of experiencing a few cleaners which is very unlikely to happen with us. Three of my 4 cleaning crews have been with Persnickety over a year. Two of them have been with me over two years. I had hired two new people that ended up not working out and she was in the middle of that. I really do apologize. It is frustrating to have your cleaning crew change on you so many times as everyone has a different style of cleaning and the each customers home has different needs. I try my best to avoid this from happening. The turnover here at Persnickety is very low as the pay is very high. There are many variables in finding the person who thrives in this environment, it is more than just being a good cleaner and sometimes it is a matter of hiring someone to see if the fit works. Also, I did tell her I would start cleaning her home myself and I did not call her to tell her I was not going to be there the last time. I had a personal emergency that took me out of town at the very last minute. I covered the homes I needed cleaned and left. The priority of my life shifted, as happens to all of us during our journey here. The emergency took presidence over my work. I extend a sincere apology to you for having had a less than perfect experience with Persnickety. Thank you for the feedback for it helps me to be more aware of our shortcomings and therefore enables me to be more sensitive and attentive to other customers who come our way.
I have had 2 services prior & this is the best.. I have a slight handicap & have difficulty bending over..It is a Joy to Shower after Persnickety Cleaning has been to my apartment..my cat Peppy is not afraid of the Persnickety Staff..& they ARE ALWAYS ON TIME..Bill Penn..8102 Trolley Square Xing..Atlanta 30306..email@example.com
Posted: 5/17/2008 • Link to this review
Bill has special cleaning needs as his physical movement is limited. It is a pleasure to meet your cleaning needs Bill, as your gratitude and enthusiasm with life inspires me. Thank you!
I called several places to get estimates for my house. Anna was super nice and was very easy to get a hold of, and I thought things were going to be great. She was very aware of the animals and was willing work around them. She was a little more expensive, but not substantially. I was super excited to start working with her, but it did not work out. The house was just 1/2 cleaned. Nothing on the customer guide that she gave me was completed. The things that were cleaned were done very well, but the problem was only half of everything was cleaned. Only half the kitchen was cleaned, and some of the counters weren't even wiped off. The living room floor was swept, but nothing else was nor was anything mopped. My blinds weren't touched, and the only dusting that was done was on the tv stand. The bed was also only half made. I was totally floored when I came home and everything wasn't completed. I work crazy shifts at a hospital and emailed Anna to let her know that this wasn't going to work out and never heard back from her. They are really nice people, but only do an alright job. Actually I don't even know if I can say it is an alright job. I would've kept working with them had they addressed the issues and had better customer service. It just isn't worth the money to get a half done job.
Posted: 5/13/2008 • Last edited: 5/21/2008 • Link to this review
I honestly dont know who this person is. This one puzzles me. I looked in my inbox and could not find anything close to addressing her voiced concerns. If you happen to read this response I would love for you to call me and let us try to right this wrong.
I used Persnickety Cleaning yesterday for the first time and was very impressed with their service. Jamie did a fantastic job and was so great with my dog. My house really sparkled after she was done with it.
Posted: 2/15/2008 • Last edited: 10/06/2009 • Link to this review
I respectfully disagree with the person's review below. I have used persnickety cleaning for 3 years on various houses. They are always prompt, professional and courteous. In the very rare occasions on which something has been overlooked or skipped, they have immediately addressed the issue. Most importantly, Persnickety have always been reliable. They arrive and clean on schedule. I would recommend persnickety, and do, to any friend or co-worker.
Posted: 1/11/2008 • Link to this review