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Pet Resort At Willow Wood

(614) 855-4800

5891 Zarley StreetNew Albany, OH 43054   map »

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Don't put your pet in danger, 10/07/2013

Do your pets a favor and take them somewhere else. Ms Whiteman and Dr Whiteman expend so much energy in their domestic disputes that the animals' welfare and customer service is completely thrown to... the wayside. My dog was injured during grooming (pad of paw cut off) and groomer from Pet Resort took him to Dr Whiteman next door. Dr Whiteman treated wound as superficial and did not prescribe nor administer an antibiotic. Four days later, my once healthy puppy was sicker than I have ever seen an animal. After 3 days in the hospital on IV antibiotics to fight the suspected systemic infection and over $1000 in vet bills, he was finally released and on the road to recovery. Despite their guaranteed pet warranty, WW Pet Resort refuses to pay any vet bills for my dog's injuries. The pet resort asserts they are not liable for his injuries (vet bills) and passes blame to the animal hospital who continues to pass back to pet resort. Nothing more frustrating than being caught up in the middle of a fight between ex-husband/wife who can't remain professional and put customers/pets first. In addition, pet resort will not refund prepaid daycare even though I will never bring any of my animals back to this place. I purchased a $200 punch card which will never be used and apparently never will be refunded.

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SheldonsMom

Reviews: 0

Don't put your pet in danger

Do your pets a favor and take them somewhere else. Ms Whiteman and Dr Whiteman expend so much energy in their domestic disputes that the animals' welfare and customer service is completely thrown to the wayside. My dog was injured during grooming (pad of paw cut off) and groomer from Pet Resort took him to Dr Whiteman next door. Dr Whiteman treated wound as superficial and did not prescribe nor administer an antibiotic. Four days later, my once healthy puppy was sicker than I have ever seen an animal. After 3 days in the hospital on IV antibiotics to fight the suspected systemic infection and over $1000 in vet bills, he was finally released and on the road to recovery. Despite their guaranteed pet warranty, WW Pet Resort refuses to pay any vet bills for my dog's injuries. The pet resort asserts they are not liable for his injuries (vet bills) and passes blame to the animal hospital who continues to pass back to pet resort. Nothing more frustrating than being caught up in the middle of a fight between ex-husband/wife who can't remain professional and put customers/pets first. In addition, pet resort will not refund prepaid daycare even though I will never bring any of my animals back to this place. I purchased a $200 punch card which will never be used and apparently never will be refunded.

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