When Maximus (my dog) arrived, he was anxious, hyper and socially awkward. Max would jump back over the entrance door to try and leave when I dropped him off in the morning. After a great training class and the great folk at Pet's Playhouse patiently working with Max, he beats me to the door and can't wait to go through that door. His behavior at home is noticeably different. Visitors to our home have asked if we got a new dog. Thank you so much to the staff at Pet's Playhouse. You guys rock!!!
Posted: 11/27/2015 • Last edited: 1/20/2016 • Link to this review
My dog and I love this business. I always feel like my dog is safe and that the staff cares for him and treats him with respect. I'm never worried about him when he is there. The facility is nice and clean and the staff is very friendly. My dog loves coming here. I would recommend Pets Playhouse on Ponce to any of my friends with fur babies!
Posted: 8/16/2015 • Last edited: 1/20/2016 • Link to this review
I had no plans to travel for Thanksgiving until my mother-in-law went into the hospital. I called the place I usually board Summer, but of course they we full. Since I pass by Pet's Playhouse on my way to work everyday, I thought I'd call and see if they had any openings. I was in luck!! And I must say, quite impressed with the place when I brought her in for her assessment. The people were super nice, very understanding when Summer (she's still a puppy) peed in the lobby. The owner gave me a tour of the place, again I was impressed. It didn't smell badly. My other daycare sometimes smells, and I can only imagine how much Pet's Playhouse has to clean to keep it from smelling. I really liked the outdoor yards (no concrete) and the fact that there were employees watching and playing with the dogs. Why was I never offered a tour at my other place?? Great customer service in my opinion. Definitely sold on this place... I will definitely be bring Summer here again and will be recommending to my friends. Thanks Pet's Playhouse on Ponce. You guys really saved the day!
Posted: 11/30/2014 • Link to this review
I take my dog to Pets Playhouse every week at least once for day care and I board him there whenever I go out of town. The staff is super nice and all know my dog by name. Every time I say, "day care!" my dog jumps up and down and run towards the door. I recommend Pets Playhouse on Ponce to all of my friends for their doggy day care, training and boarding needs.
Posted: 10/25/2014 • Last edited: 1/20/2016 • Link to this review
I tried this place over Labor Day weekend because the place I usually use moved to Tucker and they were no longer convenient to get too. Dog came out filthy, had scratches all over her bottom and had fleas. Never again. Never had these issues with the old place. Guess I will get a sitter the next time I need to go out of town.
Posted: 9/07/2014 • Last edited: 11/30/2014 • Link to this review
After reviewing the records for Labor Day weekend, we have determined that this is a fake review. We did not have any new clients staying with us during this time. We feel like this is a review from our competition. It's a sad state of affairs when a business feels it has to resort to this level in order to diminish it's competitors. The time it took you to post this review and the time it has taken for me to respond to it could have been spent doing more productive tasks.
There are a ton of doggie daycares in Decatur but this one is the best! Kind and knowledgeable staff will help with any questions you have about your dog's behavior, treats and toys or training. They even offer training classes there. They truly love the dogs and treat them like their own. My dog LOVES it there! My dog is better socialized now and is ready to pass his canine good citizen test after completing his class. You cannot beat this place!!!!
Posted: 6/05/2014 • Last edited: 1/20/2016 • Link to this review
Thank you Suzanne!!
Miles was new to daycare, and fairly shy. After his first couple of visits he's made friends and gets excited whenever I even say the word, "playhouse." The staff are great and know all their furry charges by name. I have recommended this place to my friends.
Posted: 6/04/2014 • Last edited: 1/20/2016 • Link to this review
It's hard not to know who Miles is... His personality and his appearance leave a big impression!! The "Swiffer", as we call him, is always ready to play!!
The staff at the playhouse are some of the most dedicated and caring professionals I have ever met! Facility (both inside and out) is clean and rates are affordable - the package deals for daycare and boarding are a great bargain! My dog Jack (aka Wolf - one of the staff gave him that nickname) is a 80lb, VERY high energy, belgium shepard mix and has been going to the playhouse since he was 3 mo old. Was sending him their daily when he was a pup, but now I let him go when I have long days at work or have to travel. It's his 2nd home and the staff treat him as one of the pack. The playhouse has been a lifesaver for us (cats included) since Jack comes home tired and relaxed (uploaded picture as proof). After a day at the playhouse for Jack, all are filled with peace and content in the evening! Thank you Playhouse!
Posted: 4/26/2014 • Last edited: 1/20/2016 • Link to this review
That's our Jack!!! We love when the "Wolf" comes to play with us!!
Marcie has been going to PPP for the past 3 years... it's her home away from home. We know it's good because of how excited she is every time we pull in. Staff are friendly and remember the names of owners and dogs alike. Webcams let you check in on your pet throughout the day, and we love that they mostly play outside so long as the weather is nice.
Posted: 4/08/2014 • Last edited: 1/20/2016 • Link to this review
Great to hear!! I love to hear the review of the "happy dance" that dogs get when you pull into the parking lot... If I had a tail I'd sure wag it coming to this place to play with the doggies all day!!
I've been taking my dog Lucy to Pet's Playhouse for a year and she loves it. One reason we chose this place over others is because it's not super-fancy. (I'm not sure why a dog would want/need white IKEA lights!) This place is laid back and comfortable (for the human and the dog), has excellent customer care (they know you and your dog well), and provide great availability. Highly recommend! Beth
Posted: 4/07/2014 • Last edited: 1/20/2016 • Link to this review
Yep that's us... Laid back and low key!! The home away from home atmosphere makes it more fun for us as much as for the pets we in our care!! But I was thinking of putting in some new lights... Any suggestions? :)
Pets Playhouse does a great job - nice facility, fantastic people, operating hours that accommodate busy work and home schedules, webcams, easy drop off and pick up. My dog loves to go to daycare here, and I am comfortable leaving her knowing that she is in excellent hands!
Posted: 3/23/2014 • Last edited: 1/20/2016 • Link to this review
We work hard to make our customers (both with 2 legs and 4!) happy!! Let us know who you are next time you come in so we can thank you for the review!!
Take great care of our "kids" and treat them like their own! Like having the cameras and the chaperones in all areas. J&M
Posted: 3/23/2014 • Last edited: 11/30/2014 • Link to this review
Thank you for the review!! we love having Sam & Tulle come play with us.
Buddy loves Pet's Playhouse. They open at 6:30 am so it is great for those early days to the office!
Posted: 3/18/2014 • Last edited: 11/30/2014 • Link to this review
Kate - we actually open at 6AM now!! More time for you to get to work!! Buddy is welcome to come play with us any day!!
Micky loves going to Pet's Playhouse on Ponce...his little tail wags furiously as we approach and he can't wait to go in. Everyone at Pet's Playhouse is friendly, helpful and very professional.
Posted: 3/09/2014 • Last edited: 11/30/2014 • Link to this review
"Little" is an understatement... Micky might just be the smallest one we have here!! But with the biggest personality!!
Ive been bringing my dog to Pets Playhouse for 2 yrs now. She absolutely loves it. She is a very high energy doggie and when she comes back from PP she is exhausted for at least two days. Its a great place to leave her with while i'm at work knowing that she'll be having fun and not eating the house.
Posted: 3/07/2014 • Link to this review
Let us know who you are PLEASE!! We love the review and want to thank you next time you bring your pet to play with us!!
2013, 2014, 2015
We recycle anything that can be recycled in the office. We also use "green" bags for pet waste and pet friendly, green cleaning products.