Petsmart

I have 2 Mini Whoodles and Ms. Kelly is the best groomer ever! They look awesome every single time!

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I honestly cannot review this location because I cannot get an appointment. I have tried calling four times (different days) and have been put on hold for 5 minutes or longer. I actually drove over to this location just so I could tell the manager that I would be taking my business elsewhere. I hope they can make it with that type of customer service in this economy.

I have a 10 year old mini-daschund that has been going to Petsmart off and on for about 5 years to get her nails done. There office has always been a wreck and they have high turnover in their grooming department, so you never know what you are going to get. But still, they'll do in a pinch--I thought. After all these years of bringing "Peanut" in, they refused to cut her nails because we refuse to get her rabies vaccinated. The last rabies shot she had nearly killed her from an allergic reaction and it's not worth the risk/trauma. They refused to cut her nails.Until the other day when we went in and they said they could do it once someone got back from lunch. An hour or so later, after we waited and waited and waited.they finally tell us they have to check with the manager. After telling us they could do it! The manager was incredibly patronizing as she said, "Oh, I am sooo sorrrryyyy" Well, come to find out they clinic in the same building Banfield will cut her nails without a rabies shot and it costs the same amountonly you get a VET or Vet's assistant to do it. I can't believe how miserable the service is and they lost me as a regular customer and the five or six animals that I used to buy food for. They are dirty, unprofessional, and their grooming salon should honestly be avoided if possible. Their staff could care less an they are without a doubt the worst stocked Petsmart in Atlanta. Look at the other reviews and it is obvious that the management of this store is what makes it the worst Petsmart I have had the displeasure of depending on....

I have been shopping at this Petsmart for years now. The store has not always been clean and the staff has not always been nice. But I have noticed a HUGE change in Petsmart's customer service, cleanliness, and expertise. The entire store, including the grooming salon, is under new management and you can tell customer service is their number 1 concern. I have never had any complaints about the salon and my pup's groom but I will say they have made strides forward. They are always clean and friendly! I personally love this Petsmart!

Shopping at this location since over a year, and usually find what I need. Nevertheless, as in any other store, merchandise might break or unfit for use. What you would usually do is bring it back and either exchange it or ask for a refund. NOT AT THIS STORE!!! Management showed no sense or capability to understand the most simple scenario, and refused to provide an in-store exchange, since product "could not be resold". Management appeared totally incompetent, and I am surprised that a corporation like Petsmart would employ this kind of staff. Luckily there are plenty of alternatives...

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