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This clinic is truly a disappointment. It is defined by very poor service and disrespect. Of the many, many examples I could offer, I will mention the following. Dr. Sasher failed to call us with... lab results for our dog, and these ended up being critical. After two weeks I called and was read the results by a Vet I had never seen. The newest "Vet", Dr. McAllister seems to know nothing; she could answer no questions nor offer any guidance. Where did they find her??? If you go to this clinic, be prepared to be confined to one of their rooms for at least two hours. There is no respect for anyone's time other than their own. Finally, their prices are ridiculously high! I believe they exploit their clients. Avoid this clinic! There are too many excellent vets and clinics in the city of Atlanta to be stuck with this type of service.VIEW MORE »VIEW LESS »
My Corgi was limping very badly and another veterinarian had already suggested expensive ACL surgery. Dr. Winnokur and Dr. Nichols both examined my dog, studied x-rays, administered acupuncture and... gave me a sound plan to rehabilitate my dog. We used minimal medication and no surgery. It was been almost 2 months and he is not limping at all. Dr. Winnokur called me to check in twice. I have always found the staff to not only courteous but very professional as well. I love that they use not only sound traditional methods, but also are up on newer, less invasive, natural methods as well There are several vets on staff and I would trust any of them with my pets. Although they may not be cheap, I felt I got great value for time and money spent there. It is clear to me that one person has issues with this great practice and is abusing Kudzu with multiple negative ratings under different registrations. Anyone can have a bad experience. It doesn’t mean that this is a bad place.VIEW MORE »VIEW LESS »
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Started taking my dog there when he was quite elderly and they were very caring and concerned for him. When he left us we got a female puppy and started taking her there. As we discussed having her spayed they were first of all higher than anyone in the area but what really concerned me is they kept them overnight with NO ONE there -that's right, everyone goes home and leaves the post-surgical patients alone in the building. It's kinda like a hospital with no nurses, doctors or even aides. I guess if the postsurgical patients have problems during the night, it is just..oh well. Anyway, I took my dog somewhere where they were staffed 24 hours to be spayed. It is obviously a practice designed for the elite - the office hours are so limited it is very hard for a "working" person to get there. Once I tried to use their drop off service and I got there 10 minutes before they opened at 7:30 - the person working the front desk was already there and she sat at the desk staring at me and refused to open the door until exactly 7:30.
I've been taking my dogs and cat to Pharr Road for 5 years. They've done an outstanding job taking care of my pets. Everything from stitching up my accident prone lab to managing my shephered's arthritis has been handled well and with the focus on maximizing quality of life for the animals. They have been proactive about educating me on supplements etc to protect my large dogs' knees and hips. Even when my schedule is crazy, I can drop the dogs off before work and pick them up on the way home. The vets are great about taking plenty of time on the phone to tell me what's going on and answer all of my questions. I saw some comments that they were pricey. If their foresight means postponing or completely avoiding $5,000 surgeries by adding inexpensive supplements to my dogs diets when they're young, I'm probably saving a lot in the long run. Since this also gives my dogs years of additional quality life, I think it's completely worthwhile. I'll continue driving past a half dozen other vets to take my pets to Pharr Road!
I have taken my pets here since moving to Atlanta in 1999. The staff here has worked me in with emergencies, helped me with rescue dogs, and they went out of their way to comfort my husband and me when we had to put our first dog to sleep. Each doctor has top-notch training, they offer many services on site such as ultrasound and laser surgery - I feel very secure knowing they are in my neighborhood.
I have been a client for 8 years, and I have never been anything but impressed with the service and quality of care. The doctors and staff have often gone "above and beyond" to care for my pets, and I truly appreciate having a veterinarian who cares about my pets as much as I do. I wouldn't dream of going anywhere else!
I agree that the vets here are nice, and the facilities are nice, however the prices are way too high, and just got higher. They dont even give discounts for multiple pets. There are other, more affordable vets in Atlanta, and I will be switching soon.
I have been taking my animals to Pharr Rd. Animal Hospital for 17 years. Since the animal hospital has expanded by taking over the house next door the prices have gone up even higher than they were before and they were already high. I always felt that I was getting good service and caring vets for the money. Not anymore, since they have expanded the service has become worse. Last year when I was in for my animal's annuals I sat in an exam room, that was smaller than any of the exam rooms prior to the expansion, for almost an hour. I was in a tiny @ 4x4 exam room with an old cat and a 3 year old Lab for almost an hour waiting. When the veternarian came in finally I asked what had taken so long and I was given attitude by the veterinarian. The vet asked what time I got in for my appointment and I said at my scheduled time maybe by the time the dog peed on a few bushes in the yard out front I was 3 or 4 minutes after my time. I was told that that is why I had to sit and wait for almost an hour, no apology. So, high prices, attitude and smaller exam rooms, why? I called actually yesterday and asked that they fax my animals records to another veterinarian and the person answering the phone did not even ask why I might be taking my animals somewhere else, 17 years as a customer and not one bit of concern when I leave, it does not sound like they care too much about me or my pets.
The vet services are top notch. My only complaint is that they are a bit pricey... but you definitely get what you pay for.
They take great care of our two shelties. Their facility is wonderful and so is their staff. I love all of the vets, so you can't go wrong.
I've been taking my dog and cat to Pharr Rd for about eight years now. The staff is great, the doctors are knowledgeable and always explain the situation to you in a way that's easy to understand. Sometimes I think my animals receive better medical treatment than I do!
I can't say enough good things about the staff of Pharr Rd. Animal Hospital. Caring, professional and thorough. Wish they treated people, too!