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Long lines, poor food, horrible parking, disorganized staff
Our family went to the Zoo on a Sunday. Our visit started with parking on a city street at least a 1/4 mile away. This was the closest parking, with the promise of a shuttle to the zoo entrance.We were offered no help or information by the parking staff (yes, this is official parking), and asked another family how long they had been waiting. After they rolled their eyes and said "a long time," we decided to hoof it with our two and four year old. Unfortunately, that walk set the tone for a tough day.We stood in line for fifteen minutes to pay $12 for the priviledge of "parking," admission, and a stroller. We quickly got a stroller, and then stood in another line for the bathroom which was not very clean and did not have a changing station. We later found a family restroom that was clean and had a changing station nearby.After a couple of hours of viewing animals, in well kept, nice exhibits, we found what appeared to be the largest restaurant in the park. There was easily ten minute, probably fifteen minute, lines and there were many families who found eating spots on the ground due to the lack of sufficient tables. We opted to pass on that, and found a smaller food stand. They had two lunch wraps on the menu as well as breakfast sandwiches with nearby seating. They were out of the wrap we ordered, and while waiting ten minutes for an egg sandwich, we observed the handler sneeze into her hand and continue serving.We decided to call it a half-day and find a more customer-friendly environment. We stopped by the family restroom and discovered (due to the length of the ladies room line) it was being now being used as a general bathroom. After no help with a return shuttle, we walked the uphill 1/4 mile (past a closed entrance) to our car.Overall, it seems like a pretty nice zoo. But, on this Sunday, it was horribly underequipped to handle half the number of visitors. Hopefully, that was simply a bad day for the zoo. It was for us.
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