I called the number and it the wrong phone number. Went to the web site and found the right number, 866 not 855, and called. Was asking about how much to get an estimate on a refrigerator. The lady I spoke to said that it was a home waranty repair company and wanted to get information. I just wanted an estimate and she could not provide costs. Website says nothing of that. I tried to call back and got a busy signal.
Posted: 9/05/2009 • Link to this review
The tech told me it would cost $540 for new shocks to repair my washer. I declined. I then called GE repair and they repaired my washer in about 5 minutes and didn't charge me a dime. GE also said there's no such thing as "struts" on my washer and it was a simple spring that had come loose. Either the Phoenix Appliance Tech completely lacks the knowledge for basic repairs or intentionally tried to pad my repair. Either way, I would never recommend them nor would I ever call them again.
Posted: 3/27/2009 • Link to this review
Technicians are always available through Phoenix Appliance Repair We own two large apartment complexes and since February 2006 Phoenix Appliance repair has been servicing both buildings for us. Before we had Phoenix Appliance Repair as a resource, we were always searching for reliable company -- because all of our apartments have refrigerators, waching machines, dryers, disposals and dishwasher that need constant servicing. Before we starting working with them, we usually had to wait 3 to 5 business days before we would get our appliances fixed. You won't be surprised that we had quite a few complaints from our tenants about the waiting time. And even then sometimes we ended up buying new appliances in order to keep our tenants happy. Plus, once they work on our refrigerators, dishwashers, disposals, washers and dryers, they are in perfect working condition. Which saves us time dealing with having to deal with unhappy tenants, and it saves money because we don't have to buy new appliances. They offer us 24/7 support and give us fast repair service. Phoenix appliance repair technicians have always been a great help over the phone and is often able to diagnose our problem before they even see the appliance.
Posted: 1/28/2009 • Link to this review
I never make decisions quickly. However, I did when I first hired Phoenix Appliance Repair -- and I am so glad I did. I had never heard of Phoenix Appliance repair before I called them, and I didn't know who there were, but now, years later, I can tell you that hiring them to take care of my appliances and air conditioner was a great decision. Now I'vebeen using themfor years and they never fail to respond and fix the problem quickly. Once they fixed my air conditioner and stove, they never failed. I completely trust Phoenix Appliance Repair and everything theyare always honest and accurate in their assessments. Their advice is always on target. Their workmanship is high quality. I recently called them have them to perform maintenance on my American Standard air conditioner. Their customer service, as always, was pleasant, helpful, and nice to deal with. I have been a home owner for many years, in which time I have dealt with many different home improvement companies. Leane D Scottsdale, AZ
Posted: 11/29/2008 • Link to this review
Left two voice mails trying to schedule repair service. They never returned my calls. Finally got ahold of someone to come take a look at my Refrigerator/Freezer that was not working. They gave me a window of 1-3PM, saying they would call when on their way. Well, 3:00PM, still had not heard anything from them. Meanwhile, $200 worth of groceries just purchased yesterday are thawing out or going bad (not their fault, just means I didn't have time to waste). I decided this company didn't deserve my hard-earned money for their $75 "show-up" fee, and I quickly called another company, who said they'd be here within the hour. Glad I did!! Bummed that I wasted most of the day (and probably my groceries) with this company.
Posted: 8/17/2008 • Link to this review
I called Phoenix Appliance Repair (Billed me a A-1 Appliance) for a leaking washing machine. The tech quickly deduced the leak was not from the washer. I was fine with the service fee since they had done the work but the rest of the experience was horrible. They left my laundry room an absolute mess! Dirt everywhere, huge smudges on the tile, they didn't even bother to grab a stray sock that had fallen behind the washer. If that wasn't enough, the tech proceeded to spend more time in my restroom than he did inspecting my washing maching! I understand the call of nature, but also feel it was extremely inappropriate to leave behind an odor that filled my house. We were having breakfast 10 feet away!
Posted: 8/05/2008 • Link to this review
I have been a Phoenix Appliance repair customer since 2003. I first started dealing with Phoenix Appliance repair back in May 2003. They have rebuilt my Whirlpool Washer and fixed my Sub Zero refrigerator to my fully satisfaction. I've always been very happy with their services. It is very easy to deal with them. They treat me with respect and value my time. They work fast and take care of my needs right away. What else can you ask of a appliance repair service? I highly recommend anyone do business with Phoenix Appliance Repair. Lora H Tempe, AZ 85283
Posted: 7/31/2008 • Link to this review
My Maytag dryer that I had had for many years broke down. I saw an ad for Phoeniix dryer repairs and called to ask for information about whether they work on Maytag dryers. They were very courteous on the phone, and they sent a technician right away. They also followed through wtih me and every few months they called to find out how my dryer was doing. When my dryer broke down, I made an economic decision to have it fixed rather than buy a new one. It was a very good decision, and to this day the dryer works perfectly. Phil V Phoenix, AZ 85022
Posted: 6/17/2008 • Link to this review
My GE refrigerator was acting very weird. The freezer was working but the refrigerator wasn't cooling at all. They were so fast when they responded to my call at 9.30 p.m., and they were so helpful on the phone. It's made a big difference when deciding wether to have them take care of the problem with my refrigerator. Since then, I have called them for service on my other appliances several times, and I always leave the experience knowing that I made the right decision to hire them. Linda K Phoenix, AZ 85015
Posted: 4/28/2008 • Link to this review