They came because the door was making a whining sound but was still doing it's job going up and down. Troubleshooting discovered it was a snapped cable. When they came they told me the whole spring set up needed to be replaced. during this they completely damaged the actual opener/motor. it now no longer will work with the spring set up they put in. They assured me it would be a compatable product and when it wasn't working they told me when I come up with another 400$ they will help me more and when I advised them I feel this was a terrible scam they said oh well that's how you feel and left. Now I am left having to lift my door open and closed because they lied to me. When I attempted to work with them to get my money back or the issue corrected they basically told me too bad give them more money.
Posted: 12/03/2013 • Link to this review
the work done was performed well. I can see the repair work lasting for a long time. I was given a lifetime warranty on it so Im not concerned if anything should happen with my door. Hope I dont need them again but if I should I will use them again.
Posted: 4/19/2010 • Link to this review
Hi Superpicky1, that's fantastic news! We greatly appreciate your positive review that you left us yesterday and hope that we can help you again- but we hope you don't need us anytime soon either :)
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