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Posted on
4/11/2011
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Get a quote; pay attention
Had emergency due to alternator failure. Had used them several times before. Since I broke down 2 blocks away, I had truck towed there. Service was prompt. Down hill from there. Left greasy handprints everywhere they worked; hood, doors, etc (white truck). Exxon chose to use A/C-Delco remanufactured unit rather than new OE unit by alternate manufacturer because "it has the same warranty" and is "genuine Ford". Didn't offer me a choice before preceding. In fact, Delco reman costs $184.00 + markup and NEW OE unit by several other manufacturers averaged $83.00. $100.00 cheaper before mark-up! Got 2 competitive quotes (to compare later). Both came in $125- $145 less than Exxon. Labor was basically the same for all 3 parts at Exxon were much higher with markup. Delco reman. unit failed that night and had to be replace immediately under warranty. Lost truck for another 1/2 day. In summary: Most expensive parts (obvious poor choice in my opinion w/ reman. vs new), 40% higher pricing (average), left vehicle w/ greasy prints all over, replacement parts failed same day of repair. Poor value, less than scrupulous. Have used 4 times in past and recommended to daughter twice. Had waranty calls on 2 of 3 previous repairs. Won't do that again.
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Piedmont at Lindbergh Exxon Automotive replied on
06-07-2011
We apologize for your inconvenience. I'm not sure that I've followed the complete story but it sounds like there were some problems with installed parts. When replacing electrical parts, we offer a choice of remanufactured or new when available. I can promise you that an $83 alternator is not a new unit. I would also say that the competitive quotes were probably not for new parts...especially if you did a phone quote. Either way, it sounds like you have a complaint that we need to address. If you'll contact us, we'll make sure that it's taken care of.
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