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Had emergency due to alternator failure. Had used them several times before. Since I broke down 2 blocks away, I had truck towed there. Service was prompt. Down hill from there. Left greasy handprints everywhere they worked; hood, doors, etc (white truck). Exxon chose to use A/C-Delco remanufactured unit rather than new OE unit by alternate manufacturer because "it has the same warranty" and is "genuine Ford". Didn't offer me a choice before preceding. In fact, Delco reman costs $184.00 + markup and NEW OE unit by several other manufacturers averaged $83.00. $100.00 cheaper before mark-up! Got 2 competitive quotes (to compare later). Both came in $125- $145 less than Exxon. Labor was basically the same for all 3 parts at Exxon were much higher with markup. Delco reman. unit failed that night and had to be replace immediately under warranty. Lost truck for another 1/2 day. In summary: Most expensive parts (obvious poor choice in my opinion w/ reman. vs new), 40% higher pricing (average), left vehicle w/ greasy prints all over, replacement parts failed same day of repair. Poor value, less than scrupulous. Have used 4 times in past and recommended to daughter twice. Had waranty calls on 2 of 3 previous repairs. Won't do that again.
Posted: 4/11/2011 • Link to this review
We apologize for your inconvenience. I'm not sure that I've followed the complete story but it sounds like there were some problems with installed parts. When replacing electrical parts, we offer a choice of remanufactured or new when available. I can promise you that an $83 alternator is not a new unit. I would also say that the competitive quotes were probably not for new parts...especially if you did a phone quote. Either way, it sounds like you have a complaint that we need to address. If you'll contact us, we'll make sure that it's taken care of.
After going to 3 other shops and being told repeatedly that I had an oil leak which would cost $400-$600 to fix, Kevin looked at my car, discovered it was a problem with the gasket and not the pan as the other shops had all insisted, and fixed it for $140! He had my car fixed in under an hour - whereas the other shops wanted to keep my car for the entire day. I will definitely go back to Lindbergh Exxon. They are honest and trustworthy!
Posted: 4/10/2011 • Last edited: 4/11/2011 • Link to this review
Originally, I thought my car was repaired. I have been back over 3 times to resolve the same issue they should have fixed the first time. And it's still not fixed. Now I have to take my cadillac to the dealership to get repaired. I wish I would have looked at their BBB rating. It's an F. Be careful!
Posted: 3/03/2011 • Last edited: 5/03/2011 • Link to this review
They have repaired my car on 2 occasions-one for an oil leak, another for brake problems. On both occasions, they were completely professional, courteous and thorough. The price was spot on with their estimate and the car was ready when they said it would be. The waiting room is very clean and comfortable. They are my go-to repair shop and I highly recommend you take your vehicle there. They will be your new go-to repair shop as well.
Posted: 2/25/2011 • Link to this review
Keven was great, My car runs smooth now. Being new in town I wasn't sure where to go that was reputable. Reading others' Kudzu ratings for Lindbergh Exxon led me to feel confident about my choice, and I am glad I did. I won't take my car anywhere else.
Posted: 12/16/2010 • Link to this review
I got my oil changed here and was quite thankful that this shop is honest and has great customer service. There are also great coupons on their website which make them a fantastic value as well. They didn't try to upsell me on tons of things. They just politely pointed out a couple of things I should check out. I'll definitely be going back.
Posted: 10/28/2010 • Link to this review
At first, I went to a Just Brakes right by my place. While I was getting an estimate done for my car, I did some internet research on my phone and read some unfavorable reviews on that location. Needless t say, I decided not to get them done there. I searched Kudzu for a reputable brake repair place and found Piedmont at Lindbergh Exxon Automotive. I read the reviews and decided I would go a little out of my way to get my brakes done. Stan gave me a quote for replacing my rotors, and he showed me that the brake pads do not need to be replaced yet. I would take my car back there again.
Posted: 10/13/2010 • Last edited: 10/14/2010 • Link to this review
a few weeks ago i had a flat,the exxon was closed but john took the time to change my tire and refused the money I tried to give him. thanks for the help john,and I will come to get my oil changed with you guys
Posted: 9/19/2010 • Link to this review
I brought my car for a oil change and possible tune up.I was greeted by Tom with a smile, this put me at ease. I expressed I wanted my oil changed and thought I needed a tune up too. Tom was very helpful, he told me that they would check to see if I did and let me know. Well a short time later just as he said, he let me know I did not need a tune up and we agreed on the oil change only. I appreciated his honesty, he could of easily sold me a tune up I did not need.Honesty and real customer service is hard to find these days.I experienced honesty & customer service at it's best at this exxon service station. I will be sure to recommend this company to my friends.
Posted: 9/16/2010 • Link to this review
I cannot believe what a great experience I had at this service station. I needed my car repaired before my car would pass emissions, the guys here had a desire to help me and the price was just right. While I was waiting for my car I saw that I was not the only one getting great service. I will be back for all my car needs and I will be bringing my familys cars here as well. Thank You guys.
Posted: 9/10/2010 • Link to this review
The folks here are great and honest businessmen. They always tell me exactly what the problem might be and give me an accurate price calculation prior to doing any work. They always are gentlemen and never try to upsell me on anything. I have a 2004 Toyota Tundra and I use them for general service as well as any repairs that I need. They are way cheaper than my dealership ever was and I always leave with the feeling that I have really found a neighborhood service station that I can rely on.
Posted: 8/18/2010 • Link to this review
I recently took my Saturn to this location for an engine diagnostic. They later called to advise the issue and the charge to fix it. I authorized the service and waited. I returned a few hours later and was told the sensor could not be found. So there was no charge for even the engine diagnostic that he completed. That was impressive in my book to say the least. I will return there for other auto needs as they arise.
Posted: 7/31/2010 • Link to this review