We like Pinnacle enough to pay them cash because they couldn't take our insurance (BCBS POS). Dr. Brown has been treating my baby since she was born early this year. We've been to the office at least five times. The wait has been brief (<10 minutes from appt. time), and the service has been friendly and professional. When we interviewed pediatricians, both doctors in this practice sat down with us and answered all of our questions. We were impressed with both of them. They explained that they try to develop a relationship with their patients by trying to use one doctor regularly and the other only when necessary... rather than switching back and forth like we do when we visit East Paulding Pediatrics (for insurance-covered vaccinations). I never feel rushed and I always feel that my daughter's well-being is important to Dr. Brown. The office is clean and bright. They have separate entrances/rooms for well-waiting and sick-waiting. They also have a nursing room (quiet with rocker) for mothers that want privacy. Also have a restroom available in the waiting area... convenient not to have to ask to enter the back area. We've been fortunate not to need to use the sick-waiting room so I don't have input to add about that.
Posted: 8/25/2011 • Link to this review