I was in and out at the time they estimated. All the service techs were polite and courteous. I left knowing exactly what was done to my vehicle and what what I would need on my next scheduled visit.
Posted on SureCritic: 11/13/2013
The old building has expanded to an adjacent lot - when making a service reservation, no one will tell you to go to the new location, they also don't tell you that this service closes at 5:30p (instead of the website posted 7p) - and they give you vague directions to a lot with dangerous dead-ends, and poor signage. Actual service is great, accommodating personnel and quick - too bad the front experiences spoil the end result. You'll also have to wash your car afterwards as they smear the windows.
Posted on SureCritic: 11/04/2013
I have owned 2 Hyundai's purchased via this dealership. I understand since the first time in 2003 via media however it retains the the same name. The purchase and service of my 2003 vehicle was a disaster overall. Based on experiences, I purchased a Chrysler in 2007 when it was time for a new car. In 2011 I decided to give Hyundai, and Planet Hyundai, a second chance, despite past experience. And yes cost did come into factor. My son has been purchasing 20+ Ford's from the same dealership for 25+ years and gets a VIP treatment, like a free rental car, but having to pay the fees like taxes, fuel, etc for even a simple routine maintenance oil change. I was with him one time and he got called on his cell phone stating his car was ready for pickup within an hour of leaving the dealership and that was after performing an oil change and performing an unannounced warranty in house recall on the anti lock brakes (not issued by IIHS or any government agency). Here's why I say service at Planet Hyundai is questionable. I had approx. 32K miles on my car when a service advisor told me my automatic transmission fluid needed replaced. According to the owner's manual that should only need to be done, if ever, under heavy use conditions. I didn't do it on that visit, but scheduled another apt later. The service advisor that day said, "Why?? You shouldn't need this service for another 60K miles." Basically got scammed by one service advisor, but an honest service advisor on the next visit said it was unnecessary. I'll recommend Planet Hyundai, but they appear to have some issues in "padding bills" to generate profit, and maybe commissions. Their newsletter emails monthy tout customer service. I've never been asked, but maybe I'm on the bottom end of the income scale having bought a brand new Elantra in 2011. Because of mileage on my 2011 Elantra, I am shopping for a new vehicle. I've internet shopped, and it's n
Posted on SureCritic: 10/25/2013
Every time that I have taken my vehicle in for servicing I was promptly greeted by a service advisor who took my vehicle in and kept me informed of it's repair status. I can depend on Planet Hyundai to do the job right the first time, every time!
Posted on SureCritic: 10/08/2013