Tried and true... I will no longer use another company because Platinum has been consistently great over the years. They are efficient and trustworthy. Two very important traits for a carpet cleaner.
Posted: 10/21/2014 • Link to this review
The cleaners, Will and another young man, sorry, I can not remember your name, arrived promptly after calling about 30 minutes before arrival. They were very professional, neat in appearance and did a great job removing pet stains from my carpet. Thank you for excellent service.
Posted: 10/20/2013 • Link to this review
I have been using Platinum Carpet Systems for several years now and have been very pleased with their work. Will does a great job cleaning my carpets. Thank you Platinum for a job well done. I will continue to refer you to my friends and family.
Posted: 10/18/2013 • Link to this review
We have had a good experience twice with same day or next day service to have our home carpets cleaned. The technician is also experienced and capable to do in-home wool rugs. Finally, they did a great job cleaning our air ducts. I highly recommend this company for carpet cleaning and air ducts!
Posted: 9/13/2013 • Link to this review
I have used Platinum for several years and refuse to use any other company. They arrive when they say they will, complete the job in a timely manner and provided their seervices in a very professional. I have been used them since I saw Ramona's interview on television. I always recommend them to friends. The cost is worth it.
Posted: 3/25/2013 • Link to this review
My carpet looked dingy and had wine stains, fruit punch, kids tracking dirt, etc. My stairs were just gross and I was considering just taking the carpet out and laying down hardwood floors. With company coming for the holidays and I have cream color carpet I was very doubtful that they could clean because I have attempted a few times and also paid another company to clean and it was not a good experience (stains were still in carpet and the carpet was hard). I found Platinum from the TrustDale website and decided to give them a try. Needless to say, Platinum did a fabulous job - All stains gone! The price was great and I was also impressed that they called me to inform that they would be late due to traffic so I could prepare accordingly. Not to sound like an infomercial but my company just keeps raving about my carpets because they are cream and they still look awesome with little kids and a dog (and a husband :-)) Super Clean carpet = brand new house (for me anyway!)
Posted: 12/09/2012 • Link to this review
I work for a company and we have been in this warehouse/office for two years. This was the first time the carpets was clean and the guys did an excellent job. They got up spots I thought would be to difficult to get up. The price was very reasonable.
Posted: 11/14/2012 • Link to this review
As a repeat customer, I have always been pleased with the service provided by Platinum Carpet Systems. However, their last visit left me extremely pleased with their professionalism and detail in cleaning my sofa and carpeting. After years of using "bargain" carpet cleaners and being disappointed, I'm glad I found Platinum. They offer a competitive price, are fast, friendly and arrive when scheduled. I have highly recommended them to friends and family members, which speaks for itself. You can't go wrong if you want quality service!
Posted: 11/05/2012 • Link to this review
A good friend recommended that we call Platinum Carpet Systems after a different cleaning company failed to make their appointment. The customer service rep was very nice, and they were able to send someone out on very short notice. The two gentlemen that came our were very friendly, even though it was fairly late in the evening. They did a walk through to double check problem areas before starting and seemed to honestly care for what they were cleaning. They worked quickly, explained what they were doing, and demonstrated how to care for the carpet after it had been cleaned. Great service all around, and we would definitely use them again.
Posted: 10/20/2012 • Link to this review
I called PCS one morning when I realized a water leak had probably done more damage beneath the surface of the carpet than I thought. I watched the short video on their site with an interview of Ramona, and then I called. Minutes later, Ramona returned my call herself and we negotiated a fix to my carpet woes. A crew came out that day--probably only three hours after I decided to call-- and cleaned and treated my carpet. It took about one week to get my whole carpet treated and back to normal, but all through the way, PCS answered my questions, honored their promises, and called me back. I would highly recommend PCS to others.
Posted: 10/07/2012 • Link to this review
Platinum is the company to call for your carpet cleaning needs! The guys that came and cleaned mine were awesome, you couldn't ask for 2 nicer guys! Friendly, professional and did a top notch job! I'll definitely be calling Platinum again with any future carpet needs!!!!!
Posted: 10/02/2012 • Link to this review
I used Platinum Carpet Systems at the end of May upon recommendation from a neighbor. We have a 3 story townhome. They cleaned 3 bedrooms, hallway, and 2 staircases. The final price was a little more than the quote over the phone because of the "extra" staircase (with 3 stories) but not too much more. The 2 guys were prompt to arrive and friendly. They explained what they were going to do and were very thorough. About 30 minutes after they left, I was touching up scratched paint to get it ready for the new tenants moving in the next day when I dropped a pint of dark green paint face down on the carpet. (gasp!) I was in tears and called them back. They luckily had a cancellation and were able to come right back. I wish I had a video camera to record the cleaning magic they were able to do to get that green paint off light beige carpet! HIGHLY RECOMMEND and will definitely be using them again.
Posted: 9/12/2012 • Link to this review
This was the first time I've used a professional carpet cleaning service because an allergist told me not to several years ago. Our rugs were so dirty that I thought even the doctor would make the call! Platinum cleaned almost every room and hallway which were all white rugs. The entire house feels cleaner and newer. We're so pleased! I appreciated the professionalism and knowledge of the men who did the work and explained the different options. I purchased what they recommended and I'm very pleased with the results. After moving what I could out of the rooms I had cleaned, I took time to organize and toss items as I returned them to the rooms. So, the whole house is looking much better!
Posted: 7/12/2012 • Link to this review
We have two dogs with doggy door access to a dirt filled back yard...our carpets are light-colored. It has amazed me both times that we've used Platinum Carpet Systems how clean our carpets become. Service is fast, efficient, and effective. It took about two hours to have 8 rooms transformed from embarrassing to near new.
Posted: 6/12/2012 • Link to this review