We paid $525 to have a play system moved. Play nation showed up with 1 associate who was unable to perform the move. He said he would come back with help. His boss called and said for them to do the job it will be $200 more. When asked why, he said they misquoted the price. So apparently they make a mistake and the customer has to pay. Such poor business practice .
Posted: 9/01/2016 • Link to this review
The playset was easy to order and delivery appointment was made easily. Installation took almost a full day for the Dane's Den playset since it was done by 1 person. The installer over drilled some holes and split the wood. We contacted playnation in Marietta countless times and they keep saying they will send someone out to fix and no one ever shows up. My husband has started to call the manager almost everyday now to get some resolution and when they talked to him today they said they spoke with your wife at the house a few days ago. That is a total lie because I did not speak with anyone, nor was I home the day they supposedly spoke with me. They really need to work on fixing their customer service. We paid thousands of dollars for this playset and deserve to have it properly installed.
Posted: 6/22/2015 • Link to this review
Customer Service needs a bit of work, but was able to discuss the communication challenges with the company to get resolution to the matter. Would have liked to have the challenges resolved in one call.
Posted: 2/21/2013 • Link to this review
We shopped Wal-Mart, Sears, and Lowe's and where running out of options- the quality of those playsets where as bad as the prices where high. Then we found the PlayNation on Cobb Parkway. Our Daughter played on all the different swing-sets while we met with the wonderful sales folks. They worked with us to find the perfect set that met our desire for top quality and fit within our budget.- We Scheduled to have it installed and they did a bang up job there too. I am and will be forever a HUGE fan and will gladly refer people to them with confidence! Thanks PlayNation!!!
Posted: 3/08/2011 • Link to this review
We went into the Marietta showroom during a big sale event last year 2010. Once we decided on a play set we spoke with the owner about the set options and pricing. I was impressed that the owner and his wife were there working the floor in the showroom. The entire staff was exceptional to work with during the buying process. The installation went off without a hitch. The kids love the play set and we have only positive things to say about our purchase and the experience.
Posted: 2/03/2011 • Link to this review
Equipment was okay but after a couple of years I noticed a missing bolt along with some other bolts that had loosened along with some normal wear and tear. Called Playnation and they are not very helpful. I realize the set is no longer in warranty but they provide minimal help in recommending people that can repair their sets. Asking for photos to be sent in - for a missing bolt?
Posted: 11/12/2010 • Last edited: 6/24/2012 • Link to this review
The kids love the playset! The quality is outstanding and the installers are great but shame about the service in the showroom. The manager acts like she's been smacked with some wet fish - don't expect a smile. Strange though, considering she deals with families. The staff seem to follow her lead...... so sad when a simple smile costs nothing!!
Posted: 7/18/2009 • Link to this review
I had a great experience with Play Nation. It looked like the set I picked out was not going to fit- so I had them not add an extension I wanted. However, When I spoke to the manager he was committed that I get a play set that my family would love. So they came out the next day and found a way to make it work. It looks great! But what makes it outstanding is the commitment the management team has on each customer being completely satisfied. Particularly in the midst of their busy season. I only expect business' to do what I am paying them for but I am frequently disappointed with the fact that I have to manage them. This was a refreshing experience in that the company was committed that I get all I want and not what was easiest for them.
Posted: 5/21/2008 • Link to this review
We had a great experience and lots of help from Eric at the showroom. My son loved that he could try different play set out. The men who put the play set together were polite and left the area clean of debris. We only had trouble getting the slide we ordered delivered and installed due to bad weather and everyone that we have dealt with this issue to get it resolved has been very nice and polite. We look forward to using them again in the future.
Posted: 1/03/2008 • Last edited: 1/04/2008 • Link to this review