I had a VERY unpleasant interaction with the male vet. Our family is going through a terminal illness with a family member and we had an issue with one of their cats. The male vet was rude beyond belief. HOWEVER, the office manager called a few hours after I left and apologized and asked us to come back the next day to see the female vet. She was kind, compassionate, listened and helped us in a very difficult time. I had used them in the past and was very happy. They were my first choice for animal care. But I would ask if the male vet is on duty and make your appt for the days the female vet is working!!! Otherwise it was pleasant, clean and easily accessible.
Posted: 10/01/2014 • Last edited: 10/04/2014 • Link to this review
I've been taking my pets here for over 2 years and have NEVER had a bad experience! Dr. Arenas is very knowledgeable and always discusses options for treatment. He doesn't just order all kinds of tests for the sake of testing, but gives a thorough examination of the animal and talks with me, the owner, about next steps. I know that Dr Arenas is an animal lover and has my pet's best interest in mind at all times.
Posted: 2/17/2014 • Link to this review
I have been going to PHAH for many years. I am involved in rescue also and PHAH has always been there for me. The staff is very knowledgeable and very support. I have always been given the pros and cons before I had to make any decisions on my kids. Love you guys - keep up the great work!
Posted: 2/11/2014 • Link to this review
Horrible experience!!Staff was not friendly nor were they very caring. They barely greeted me and did not seem like pet lovers at all. In addition, they took my cat to their back room to put in eye drops and to look at her eyes and would not allow me to go along. Cats are nervous by nature and having me by her side would have made my cat feel much more comfortable. I have been to MANY vets for services ---and the great ones understand this and allow pet owners to be present for minor procedures. Most do the procedure right in front of you. Instead I was left in the room(with the door shut). Another big problem with this place is their hidden charges. I called ahead and asked how much it would be for my cat to have an exam. I explained that she has a minor eye irritation that is causing her to tear. I was told 45$ for the exam and extra if there is medications. When I got up to the counter it was over 100 dollars! I asked why was it so much and was told that it is 40$ for the eye exam. I was not happy about this as I had called and TOLD them it was an eye irritation/infection and asked how much it would cost for the exam . No mention of the price doubling for the eye exam. I complained to the assistant and asked to see the vet. I told her that she just lost 2 customers (I have 2 cats). She looked at me and said "sorry". I will never go back to this place again!! Uncaring, cold and definitely not very friendly toward my pet----and not honest about pricing either.
Posted: 2/06/2013 • Link to this review
Having taken my sick kitty to Pleasant Hill Animal Hospital, last year, I was pleased with Dr. Arenas' treatment of my cat and sensitivity to his having to be put to sleep. Because of this, I moved my other cat's care from Banfield Pet Hospital to Dr. Arenas, this year. The kink in what could've been a glowing review comes from his office manager, Jordan, who was quite rude to me over the phone when I called to discuss extending medication for my cat. He was condescending and wouldn't let me speak to anyone else about her condition. He even refused to give me his name and went so far as to tell me that Dr. Arenas wouldn't care if I reported his rudeness. Well, he apparently was correct, as I've faxed and mailed two letters to Dr. Arenas about his office manager's poor handling of the phone call and he hasn't once tried to address this incident with me by either telephone or letter. I did, however, receive a reminder notice the following week that my cat was due for a follow-up visit. ??? The fact that Dr. Arenas would allow his staff to be less than courteous is a poor testimony to the service expected from his facility. Who would feel comfortable bringing their pet back, after such poor treatment? I've already moved my cat's care to Sugar Creek Animal Hospital and have so far been pleased with their service and professionalism.
Posted: 12/17/2011 • Link to this review
My wife and I adopted our first four legged canine family member back in 2001, and the organization we adopted from recommended Pleasant Hill Animal Hospital. Over the years Pleasant Hill Animal Hospital has treated all of our many rescues, who ranged in age from a few weeks old to 7-8 years, and are various breeds and mixes. In addition to getting our annual shots and checkups, over the years we have have received treatment for our family members covering the routine to not-so-routine. Dr. Aureillo Arenas is very balanced in that he helps pet owners to see the pros and cons of any particular treatment, and always keeps the pet's best interest above all else. The staff is always friendly and knowledgeable, and we always feel confident they will take great care of our family members.
Posted: 4/26/2011 • Last edited: 9/23/2011 • Link to this review
I took my cat in due to not eating or drinking. He just layed around seemed to be in pain. I was bringing my puppy in to be spayed so I asked if I could bring my sick cat in too. She said I could drop them both off. By the end of the day Dr. Davis had called me 4 times and my cat was back to normal and my puppy was doing well too. I feel they did a awesome job! Kept me informed all day and made my baby better! I would recommend them to anyone! Thank you so much!!!
Posted: 7/01/2010 • Link to this review
We had gone to PHAH for 12 years with a cat and 2 dogs but the main vet, Dr. Arenas left there and they lied saying he was on sabbatical. The new vet was brusque, impersonal, and had very little interest in us or our dog. We will not go back.
Posted: 1/03/2009 • Last edited: 9/17/2015 • Link to this review
As the owner of three dogs, I have used Pleasant Hill Animal Hospital for 15 years. In fact, I still take my dogs there even though I have moved away from the area. Two of my dogs have been rescue animals who had a number of physical issues when I adopted them. Although none were immediately life threatening, it was clear that both animals were expereincing a lot of discomfort. The diagnosis and treatment were on target and the cost was very affordable. The vet takes time to listen to your concerns and to give good, practical advice. I recently had to put my oldest dog to "sleep." It was the hardest event in my life but again, the vet made even this experience one of care and compassion. I was allowed to hold by baby boy and comfort him and was given time to compose myself before taking him home to be buried. In every instance, my expereince has been positive - routine care, boarding and end of life care. I highly recommend Dr. Arrenas.
Posted: 12/19/2007 • Link to this review
We just moved to Duluth from Snellville and had to find a new vet. Our first visit to Plesant Hill Animal was very pleasant and the staff was great. They took their time and didn't make you feel that you were an inconvenience which we have experienced elsewhere. Price was reasonable. Would recommend.
Posted: 9/15/2007 • Last edited: 1/02/2008 • Link to this review
I love this practice because the prices are so good. They are a great deal for routine shots, etc for your animals--it pays to shop around. The groomer, Cathy, is SO GOOD. My dog actually likes going to see her. She's got to be the best in Gwinnett, and she charges a fair price, too.
Posted: 3/10/2007 • Last edited: 1/02/2008 • Link to this review
The cost of the office visit, plus lab tests, plus prescriptions for my dog shocked me! I expected to pay TWICE the final cost! The vet I saw quickly made judgements about my dog's condition (he's just getting old, that's all) before testing him. Once she tested him, she saw that I was right, and he did have a treatable condition.
Posted: 3/09/2007 • Last edited: 1/02/2008 • Link to this review
They saw me on an emergency basis without an appointment and took care of my dog within one hour of my first call. I had just moved here from out of state and had no vet. They didn't hassle me about not having records, shot records, or history info. I just needed my dog took care of. The vet and her assistant were professional, and obviously liked animals and cared about my little dog. The icing on the cake was the extremely fair pricing, especially for an emergency visit. The office call was only $33. I will be going back to this clinic.
Posted: 8/05/2006 • Last edited: 1/02/2008 • Link to this review
No appointments neccessary,but the wait is not long. I will go back to a service that are friendly of me and not consider me as a inconvience, Pleasant Hill animal hospital will evn see my animals without them even having their shots. I totally disagree with giving my dogs shots and it is nice to know that there will be a doctor who will see them
Posted: 11/02/2005 • Last edited: 1/02/2008 • Link to this review