Leaking faucets and pipes waste water and increase your utility bills. Call us to inspect your pipes and identify & repair leaks and install low-flow faucets and showers.
Plumber was suppose to come at 9 am yesterday and when they did not show, I called. Owner answered and they were having dispatchers issues but someone would call me back. Waited an hour and no one... contacted me. So I called back, same story. Finally about 4 hours later Plumber called back to say he was on his way. Plumber claims my pressure valve needed to be changed. Showed me some preset pressure of 90. Thinking this was going to solve the problem of my pipes rattling, I paid $362. Plumber did not have part and had to go get it. Their infomercial states they have all the parts o their truck. The next morning, I heard the same rattling pipe noise, not just once but at least 4 more times that day. Called the Plumber to come back and fix my problem or return my money. Waiting to hear back from the Plumber.VIEW MORE »VIEW LESS »
Our hot water heater went out and after multiple calls to other companies, none wanted to provide service for anywhere from 1-6 days. Plumb express came that day, even though it was late , for no... extra charge and completed the job. They charged a very affordable price and did excellent work. Couldn't ask for better service. THEY ARE THE BEST!!!!!VIEW MORE »VIEW LESS »
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I had a great experiance with this company. I called several companies and they all had high trip fees and diagnostic fees. I spoked with owner and he tried helping us over the phone. He sent Andy out for a free 15 minuite home inspection. They were able to fix my sewer line that day. Plumb Xpress has my business from now own. The owner was great!
Thanks for your business and review.
OK where do I start. I had a leak coming down my living room fixture and called this company. Spoke with I guess the owner and made an appt for this morning at 9am. Well 9 came and went no one showed and no one called, so I called and got no answer. I waited another 20 min and called again. The same guy picked up (his cell is the # listed) I told him my name and was wondering if I should expect someone to come stop the leak. He very rudly, asked me for my address. Then said, "ma'am this is dispatches PROBLEM" (I'm thinking what problem I had and appt). I said but sir I spoke with you. Well he just snapped went off on me saying I dont have time for this sh!T. I said silent at first cause I was in complete SHOCK. And the only thing I could say was, "but I had an appointment". That, for some reason made him even madder! He yelled at me and hung up the phone. I was so upset, now I can't find a plumber on short notice and now I dont trust one to come in my home. I dont know what to do. DON"T EVER CALL THIS COMPANY
Last edited on 4/4/2012
Dear Shirly, I am so sorry you had a bad experience with my company. I'm the owner and do not recall this particular incident, however, I have had several male dispatchers in the past and did have a problem with one for poor customer service - he is no longer with my organization. We have an A rating with the BBB and have never had any customer relation issues. Our goal has always been to provide excellent service to our customers and again, I apologize you had this experience. If you ever have another plumbing problem, please call me at the office at 770-218-2200 and you will recieve $250 credit off your bill.