Plumbpros Plumbing Company

(770) 384-1886 www.plumbpros.com »

910 Cherokee Trail SESmyrna, GA 30080   map »

Business overview

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Hours of Operation

  • MON
  • 6:00am
  • 11:00pm
  • TUE
  • 6:00am
  • 11:00pm
  • WED
  • 6:00am
  • 11:00pm
  • THU
  • 6:00am
  • 11:00pm
  • FRI
  • 6:00am
  • 11:00pm
  • SAT
  • 6:00pm
  • 11:00pm
  • SUN
  • 6:00pm
  • 11:00pm

Reviews

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Horrible!!!, 12/18/2014

We had several thousands of dollars of work done last spring because of the deep freeze. Not only did they cause water damage and then skip out on paying for it, less than a year later their shoddy... work is showing. They tape pipes to wires, other pipes etc. these are coming down as the tape lets loose. We have all the insulation coming loose from the new pipes. It looks like VERY amateur. We try to reach them to rectify and they won't respond. Mike the owner has no clue what his crew is doing and even admits it. This was of course before they quit responding to us.

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WORST Experience, 11/24/2014

This was the worst plumbing/ customer service I have ever experienced. We had a leak at our house and called these guys over. When they arrived, we asked them for an estimate. They told us that it... would be around 400-500 to look for the leak and the repair cost may vary depending on the size of the leak. They spent a total of 5 hours at the house and fixed the leak under the bathroom sink. After they finished, they billed us for $3000. We though it was a completely ludicrous amount for 5 hours of work. When we asked what the bill was for, the owner of the company, Mike, told us that he paid his plumbers $250 per hour per person. I felt as though he was scamming us. When we refused to pay that amount, he told us that it's coming out of the insurance's pocket anyways, so it didn't matter how much they charged. They were extremely rude and began threatening us. We ended up settling for a lesser amount although we still overpaid. When we called back a few days later to get the itemized invoice for our insurance, the secretary hung up the phone as soon as she heard our name. She refused to let us talk to the owner and became extremely hostile towards us. In the end, we never got our itemized invoice. This was hands down the worst customer service I have ever received.

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Displaying 1-15 of 27

Reviews

elitedreamr

Reviews: 3

Horrible!!!

We had several thousands of dollars of work done last spring because of the deep freeze. Not only did they cause water damage and then skip out on paying for it, less than a year later their shoddy work is showing. They tape pipes to wires, other pipes etc. these are coming down as the tape lets loose. We have all the insulation coming loose from the new pipes. It looks like VERY amateur. We try to reach them to rectify and they won't respond. Mike the owner has no clue what his crew is doing and even admits it. This was of course before they quit responding to us.

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peterharimt

Reviews: 1

WORST Experience

This was the worst plumbing/ customer service I have ever experienced. We had a leak at our house and called these guys over. When they arrived, we asked them for an estimate. They told us that it would be around 400-500 to look for the leak and the repair cost may vary depending on the size of the leak. They spent a total of 5 hours at the house and fixed the leak under the bathroom sink. After they finished, they billed us for $3000. We though it was a completely ludicrous amount for 5 hours of work. When we asked what the bill was for, the owner of the company, Mike, told us that he paid his plumbers $250 per hour per person. I felt as though he was scamming us. When we refused to pay that amount, he told us that it's coming out of the insurance's pocket anyways, so it didn't matter how much they charged. They were extremely rude and began threatening us. We ended up settling for a lesser amount although we still overpaid. When we called back a few days later to get the itemized invoice for our insurance, the secretary hung up the phone as soon as she heard our name. She refused to let us talk to the owner and became extremely hostile towards us. In the end, we never got our itemized invoice. This was hands down the worst customer service I have ever received.

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Bwanazappa

Reviews: 10

Outstanding Customer Service

Chose this company for a water heater install/swap after shopping around. Had an issue with the tech when he escalated the price from what I had been told. I called and spoke with Richard at the office. He had another tech out within a short time and did everything for the original price. 2nd Tech, Nick, was knowledgeable, courteous, professional and I was very pleased with the service and the price.

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HearingImpairedinGA

Reviews: 3

I Have a Plumber!!

I am so impressed with Bill and Plumbpro! I am the queen of writing bad reviews, but now I am happy to say I can leave an EXCELLENT one! Bill arrived quickly, diagnosed the problem, fixed it quickly and efficiently, was very polite and the price was very affordable! An affordable plumber! YAY! I am so glad I called Plumbpro! I am not easily impressed, but they have a new customer. Thank you, Bill, and everyone at Plumbpro! You guys rock!

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Shankieshank

Reviews: 1

Quick and Affordable!

They were so fast( came within 2 hours of my call), and so kind an helpful! The quote was THOUSANDS less than others! I'll definitely be using them again if necessary.

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katie_bug

Reviews: 2

Best Plumbers EVER !!

If you need a great plumber and someone who will treat you fairly-- call these guys!! we had issue with both of our baths' plumbing -- originally called Pink Plumber but they didn't keep the appt -- LUCKY FOR US, because then we called PlumbPros -- they were on-time, professional, honest (explained exactly what needed to be done) and best of all ONLY CHARGED WHAT THE ESTIMATE WAS!! No hidden extras. Highly recommend them :)

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courtney01

Reviews: 9

Satisfied Customer

I have used PlumbPro Plumbing at least twice at two different locations. They are knowledgeable experts, dependable, fast and courteous. Excellent Company!

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cobbgeorgia

Reviews: 1

very professional and great job.

We are very happy with the service of plumbpros. We have used them for several different jobs and each time they are very efficient, polite and do a great job. We had a plumbing emergency on a Friday night and someone was out to the house within 30 minutes. The problem was fixed very quickly. Thanks for your hard work!

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mbooch

Reviews: 4

Reliable and responsive

Answered my call promptly and were able to stop by the same day to fix my hot water heater. I was not there, but Terry provided prompt communication the whole way through. Quickly replaced the thermocouple and was out the door...

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skb414

Reviews: 1

Great Company, Great Service - Will Use Again!

This company not only showed up within the time frame quoted, assessed the issue, explained the problem in a way I could understand, but also gave me various options and the pros/cons of each, allowing me to be involved every step of the way. A shout out to Caleb - who came back to knock out the job the very same day! You guys saved me from afternoons at the laundromat!!!!

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one4joy

Reviews: 14

My Plumber

FINALLY!! A good and honest plumber! Plumbpros has been great over the past year with major issues I had at my rental house. They took care of my issues and when I needed the whole house plumbed, came to my rescue again and for a reasonable cost compared to many others I priced out. They are prompt and trustworthy, and their prices/rates are competitive. Reliable work, reliable quality. Hard to find nowadays!

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Mike_n_Marietta

Reviews: 1

Excellent work, one year later.

I purchased a 20 year old house in Feb. 2010 that had poly-butyl piping. I called several companies for quotes on replacing pipes in the entire home. Mike offered up two quotes for the work, one using PVC, one for copper. At no time did I feel pressured to choose the more expensive solution, but I chose copper because I wanted to do it right and do it once. It took about 5 days to do the entire two story home. Although this can be a very large effort, Mike and his guys did a great job on minimizing the amount of Sheetrock work that was subsequently needed. They also realigned piping for a bathroom toilet that I would have missed which made a huge difference in the bathroom layout. They cleaned everything up afterward and after one year I have had absolutely no issues. The cost for the whole job was $4700.00, which was an excellent price, and I would definitely recommend PlumbPros for future work.

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hkkelley

Reviews: 7

Reliable and honest

We had a chronic problem with a leak in our shower. Bill from Plumbpros evaluated the situation, gave us a short-term and a long-term solution, and a cost estimate for both. He returned a few days later to make the repair we chose, did it quickly and efficiently, and stuck to the estimated price. He also noticed that our outdoor faucet was leaking and had frozen in sub-20 degree temperatures; he unfroze the valve with his torch and shut it off for us as a courtesy. We will definitely call Plumbpros again and recommend them to our friends.

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zguerro

Reviews: 3

Great Job and Inexpensive.

You are always a little nervous when you have to have something repaired last minute, but I tell you the guys at Plumpros didn't take advantage of me and did a wonderful job in the bathroom. They are great !!

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dmmurphy20

Reviews: 8

Job Well Done

PlumbPros came out and diagnosed my problem as a failing PRV. They were prompt (both for the estimate and the day of the repair), had fair prices, and answered all of my questions. I'll definitely call PlumbPros again, should the need arise.

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Photos

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Some of our remodel work.