We has water main break on a Sunday, and although it took a while for him to get here, once here Jay was professional, knowledgeable, and quick. Kept us informed every step of the way. Cleaned up... the yard after the dig, and made sure we were happy before we left. If we ever need plumbing service again, we'll be calling PlumPros!VIEW MORE »VIEW LESS »
Had a plumbing issue and called Plumbpros. Technician came out, was very knowledgeable, courteous, and gave us a price to fix the problem, had the work done in a reasonable amount of time and charged... us the price that was quoted. Will definitely use them in the future.VIEW MORE »VIEW LESS »
Displaying 16-29 of 29
PlumbPros came out and diagnosed my problem as a failing PRV. They were prompt (both for the estimate and the day of the repair), had fair prices, and answered all of my questions. I'll definitely call PlumbPros again, should the need arise.
Posted: 3/07/2010 • Link to this review
Had Plumbpros out and found their service to be leaps and bounds better then their local competitor. From appointment setup to work completion, they really dedicate themselves to customer service.I even purchased a service agreement because of the high level of satisfaction I received.
Posted: 1/29/2010 • Link to this review
I called PlumbPros out to help me with a few small items needing repair. The technician was very professional, well manicured, and very polite. After he was done with the work, he completed a free inspection to make sure the current plumbing system was safe. I felt well taken care of. And prices weren't too bad either. I will call them every time I need a plumber from now on!
Posted: 12/08/2009 • Link to this review
While I cannot go into detail. Lets just say. I had 5 year old waterheater that I cut off 3 months ago. I needed someone to just come out and turn it on. By the time they finished "checking" everything I pretty much needed a new waterheater. I got a second opinion. Not even close. None of what was detailed was an issue. Didnt need to replace burners or anything else. I would never call this office again for any reason.
Posted: 10/28/2009 • Last edited: 1/12/2010 • Link to this review
This customers water heater was not installed properly. The vent on top of the heater was creating a very unsafe situation. Carbon monoxide was going into home. The homeowner wanted us to just lite the heater and walk away. Thats not how we do things at our company. Safety is a major issue with us and should be treated very seriously. The homeowner didn't want to meet us on the job so that we could show him which also helped lead to this customer's problem. The burner assembly on this heater is also under recall from the manufacturer. We offer options to customers on all of our jobs. This homeowner wouldn't let us get past the first option. He was only going to accept liting the heater and walking away. If he found a company willing to take the risk and just lite the heater than they can accept the responsibility.
Just had Plumbpros out today - was so impressed I wanted to write a review right away. I was very nervous about what my charge would be to repair an outdoor water line that was broken. Caleb came out on time, gave me a reasonable quote & finished the work in a few hours (even worked in the rain). Cleaned up everything when done. Thank you so much Caleb for making this a stress free situation and making me feel confident I didn't get ripped off. I know who to call and who to refer to friends now. We need more companies like this around!
Posted: 7/30/2009 • Last edited: 1/12/2010 • Link to this review
I recently used the guys at PlumbPros to install a gas line for a new range and also to install a new hot water heater. Michael and Caleb were both very friendly and professional. Their work was of the highest quality at a very fair price. I highly recommend them. Acworth, GA
Posted: 4/19/2008 • Last edited: 1/12/2010 • Link to this review
Called this past weekend to make an appointment ....Talked to Mike and he assured me that they would be here between 11-1 on Tuesday. I went with him due to the fact that it is a small comapny with a family feel and commitment.....I WAS WRONG!, I took 3 hours off work to wait and wait and wait, about 10 minutes before the scheduled time was to expire the tech called to say that he would not make it. 5 minutes later they called to reschedule, stating that everything is cool because they are still within their 2 hour time frame....sooo sorry.... not willing to work with me they told me to contact somebody else....lol, and I will! there are 500 plumbers in the Atlanta surrounding area that will not waste my time. I have had better luck waiting for the cable company!!! Too many other choices to have to deal with a company like this!
Posted: 4/15/2008 • Last edited: 1/12/2010 • Link to this review
We have never told one of our customers to call someone else. We give two hour time frames unlike the cable company. We do this so that our customers are not waiting all day on us. This day it didn't work out and the customer didn't seem to want to work with us. We are a very timely company. All other reviews are perfect. Even though we try to be, we are not perfect.
Family owned, and operated, this plumbing company can do all of the work of the larger corporations, but without the attitude you tend to get from the Roto-Rooters of the world. Master Plumber Michael, was helpful, knowledgeable, and courteous, and had us flowing again in no time. The cost of their services is more than reasonable, and they will get the call from me, everytime I need them without hesistation. Thanks again Plumbpros, you are the best!!
Posted: 12/22/2007 • Last edited: 1/12/2010 • Link to this review
I was referred to PlumbPros by a neighbor who used them in the past and provided them with a very good personal recommendation. When I called Michael Jordan at PlumbPros, he was very professional and polite and asked about my situation (need a water heater replaced) and he quoted a price that was very reasonable. When they showed up to do the work, they were extremely professional and courteous. The work was done quickly and efficient. They showed up when they said they would be there (calling first to say they would be a little late (3o mins) and the reason why). They were very consciences of our house and not marking up the walls removing or installing the new water heater. They cleaned up after they were done and put the house back together like when they arrived. Their price was the best that I found. All around an excellent choice: for the quality of the workmanship, price and professionalism. I will use them again.
Posted: 12/20/2007 • Last edited: 1/12/2010 • Link to this review