We had several thousands of dollars of work done last spring because of the deep freeze. Not only did they cause water damage and then skip out on paying for it, less than a year later their shoddy... work is showing. They tape pipes to wires, other pipes etc. these are coming down as the tape lets loose. We have all the insulation coming loose from the new pipes. It looks like VERY amateur. We try to reach them to rectify and they won't respond. Mike the owner has no clue what his crew is doing and even admits it. This was of course before they quit responding to us.VIEW MORE »VIEW LESS »
This was the worst plumbing/ customer service I have ever experienced. We had a leak at our house and called these guys over. When they arrived, we asked them for an estimate. They told us that it... would be around 400-500 to look for the leak and the repair cost may vary depending on the size of the leak. They spent a total of 5 hours at the house and fixed the leak under the bathroom sink. After they finished, they billed us for $3000. We though it was a completely ludicrous amount for 5 hours of work. When we asked what the bill was for, the owner of the company, Mike, told us that he paid his plumbers $250 per hour per person. I felt as though he was scamming us. When we refused to pay that amount, he told us that it's coming out of the insurance's pocket anyways, so it didn't matter how much they charged. They were extremely rude and began threatening us. We ended up settling for a lesser amount although we still overpaid. When we called back a few days later to get the itemized invoice for our insurance, the secretary hung up the phone as soon as she heard our name. She refused to let us talk to the owner and became extremely hostile towards us. In the end, we never got our itemized invoice. This was hands down the worst customer service I have ever received.VIEW MORE »VIEW LESS »
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Had Plumbpros out and found their service to be leaps and bounds better then their local competitor. From appointment setup to work completion, they really dedicate themselves to customer service.I even purchased a service agreement because of the high level of satisfaction I received.
I called PlumbPros out to help me with a few small items needing repair. The technician was very professional, well manicured, and very polite. After he was done with the work, he completed a free inspection to make sure the current plumbing system was safe. I felt well taken care of. And prices weren't too bad either. I will call them every time I need a plumber from now on!
While I cannot go into detail. Lets just say. I had 5 year old waterheater that I cut off 3 months ago. I needed someone to just come out and turn it on. By the time they finished "checking" everything I pretty much needed a new waterheater. I got a second opinion. Not even close. None of what was detailed was an issue. Didnt need to replace burners or anything else. I would never call this office again for any reason.
This customers water heater was not installed properly. The vent on top of the heater was creating a very unsafe situation. Carbon monoxide was going into home. The homeowner wanted us to just lite the heater and walk away. Thats not how we do things at our company. Safety is a major issue with us and should be treated very seriously. The homeowner didn't want to meet us on the job so that we could show him which also helped lead to this customer's problem. The burner assembly on this heater is also under recall from the manufacturer. We offer options to customers on all of our jobs. This homeowner wouldn't let us get past the first option. He was only going to accept liting the heater and walking away. If he found a company willing to take the risk and just lite the heater than they can accept the responsibility.
Just had Plumbpros out today - was so impressed I wanted to write a review right away. I was very nervous about what my charge would be to repair an outdoor water line that was broken. Caleb came out on time, gave me a reasonable quote & finished the work in a few hours (even worked in the rain). Cleaned up everything when done. Thank you so much Caleb for making this a stress free situation and making me feel confident I didn't get ripped off. I know who to call and who to refer to friends now. We need more companies like this around!
We had a new sink installed by Plumpros Plumbing Company. It was the same day that we called them that they came out. The sink looks good and doesn't leak what more can you ask for.
Prompt, polite, professional, honest, knowledgable. This by far is the one and only plumber to call.
I recently used the guys at PlumbPros to install a gas line for a new range and also to install a new hot water heater. Michael and Caleb were both very friendly and professional. Their work was of the highest quality at a very fair price. I highly recommend them. Acworth, GA
Called this past weekend to make an appointment ....Talked to Mike and he assured me that they would be here between 11-1 on Tuesday. I went with him due to the fact that it is a small comapny with a family feel and commitment.....I WAS WRONG!, I took 3 hours off work to wait and wait and wait, about 10 minutes before the scheduled time was to expire the tech called to say that he would not make it. 5 minutes later they called to reschedule, stating that everything is cool because they are still within their 2 hour time frame....sooo sorry.... not willing to work with me they told me to contact somebody else....lol, and I will! there are 500 plumbers in the Atlanta surrounding area that will not waste my time. I have had better luck waiting for the cable company!!! Too many other choices to have to deal with a company like this!
We have never told one of our customers to call someone else. We give two hour time frames unlike the cable company. We do this so that our customers are not waiting all day on us. This day it didn't work out and the customer didn't seem to want to work with us. We are a very timely company. All other reviews are perfect. Even though we try to be, we are not perfect.
A very reliable plumber. I own several rental properties and this is who I call when I have any plumbing issues. A+
Plumbpros replaced my leaking water heater. They came out same day and was finished in a few hours. If I have more plumbing issues, I know who to call.
Family owned, and operated, this plumbing company can do all of the work of the larger corporations, but without the attitude you tend to get from the Roto-Rooters of the world. Master Plumber Michael, was helpful, knowledgeable, and courteous, and had us flowing again in no time. The cost of their services is more than reasonable, and they will get the call from me, everytime I need them without hesistation. Thanks again Plumbpros, you are the best!!
I was referred to PlumbPros by a neighbor who used them in the past and provided them with a very good personal recommendation. When I called Michael Jordan at PlumbPros, he was very professional and polite and asked about my situation (need a water heater replaced) and he quoted a price that was very reasonable. When they showed up to do the work, they were extremely professional and courteous. The work was done quickly and efficient. They showed up when they said they would be there (calling first to say they would be a little late (3o mins) and the reason why). They were very consciences of our house and not marking up the walls removing or installing the new water heater. They cleaned up after they were done and put the house back together like when they arrived. Their price was the best that I found. All around an excellent choice: for the quality of the workmanship, price and professionalism. I will use them again.