Customer service is VERY important to me and as during the last two years of me being a student here, I can honestly say that is one of the many things that this place is lacking. The inconsistency and unprofessionalism that I witnessed today was unreal! The events of today honestly have me embarrassed that I choose to spend over $3,000 over the last few years at a place that doesn't value me as a customer. This is not the only Pole studio in Atlanta. I took classes at the others and thought that Pole La Teaz was the best fit for what I wanted out of a pole studio. Pros: The classes are fun. Most of the Teachers are great. Erin and Shameka's drop in classes are my favorite. The other students are great! Cons: Studio upkeep. A pole fell down last Nov/Dec and has yet to be replaced. Rules only exists for those people that they don't like. If they like you you can skate by the rules or they don't apply to you. The owner doesn't speak and isn't at all friendly. Things that are included in the membership are barely offered (4 week series) or not honored when you try to redeem them (guest passes). Emails take a while to get answered if they are even answered at all. Again customer service is big to me. If you don't care about how you are treated as a customer then this is the place for you. I fortunately have been spoiled by the "my pleasure" attitude of businesses and will not give another $1 to this one.
Posted: 9/26/2015 • Link to this review
I started my pole journey at polelateaz without knowing a thing about pole. I have had my ups and downs at this studio. It is a good studio if you want a really slow pole program. It is a studio that teaches dance first and pole second. I would not suggest it if you want to learn higher pole tricks.
Posted: 4/19/2011 • Link to this review
While this studio offers a great dancing experience, the owner of the studio is terrible. Angela Edwards does not care about her students. Thanks to her new fleet of instructors, the environment at the studio is cold and unfriendly.
Posted: 1/19/2011 • Link to this review
I had the pleasure of visiting varies studios. Polelateaz is one of the more sensual dance studios. The dance experience @ Polelateaz is great if that's all you are looking for. Some women come for so much more. You would be disappointed. Some women go for the emotional experience & want to get their sexy back. After attending Polelateaz for several weeks I noticed some of the instructors are really great & willing to give their all (Ro, Dashima, & Jeremme) some that are not so friendly, approachable, & very competitive (Talya) & several that needs polishing & improvement with their attitudes as well as movements. After attending several classes, paying much $$$ and listening to how the owner (Angela) deals customer issues & situations left a very sour taste in my mouth. I have NEVER had a business owner tell faithful customers (WHOLE CLASS) to take their money/business elsewhere as the instructors stand in quicksand there like deers caught in headlights. That made me question her stability & business sense. It also made a number of us realize that her students/customers are not important to her. Was there an apology? NO!!! She never apologized for her actions. If she talks to her paying customers like that I can imagine how she deals with her instructors. She also does not take constructive criticism well. But like she said, "Our money does NOT make her business." What world is she living in? If I never have to deal with Angela again the experience would be better.
Posted: 3/05/2009 • Link to this review
I'm a shy person, but I wanted to challenge myself to step out of my comfort level, so I enrolled in one of the Pole classes at PoleLaTeaz. Not only did the staff made me feel really welcome and comfortable, I was happy to find out that the other women in my class are very friendly and supportive too! The classes are extremely fun and is a workout! I highly recommend PoleLaTeaz for any woman who wants to do something different and good for their body!!
Posted: 10/08/2008 • Link to this review
I really enjoyed myself. Very clean fitness class. I was hard work, but I don't give up easy. All women should try it, it's sooo much fun. Take a girlfriend with you for female bonding or go by yourself!!!
Posted: 7/20/2007 • Last edited: 1/02/2008 • Link to this review
I am one of the original 10 students that started with PoleLaTeaz back in 2/2006. I have seen them grow from small to teaching thousands of women. This is such a good dance studio. They really take the time to create a sensual and comfortable environment. Don't really agree with Flight Nurse comment....I personally have had Angela as my teacher for over a year and she is phenomenal on the pole. Her customer service is excellent(and from all the staff).She really trys to cator and support your needs the best way she can. Sounds like Flight Nurse's experience was an isolated event.(not to mention according to kudzu review guidelines you are supposed to rate the service not bad mouth particular people)Trust me ladies...don't go anywhere else. Angela could not have grown a company from 10 people to thousands with bad customer service. The facilities are clean,private, and provides quality instruction. PoleLaTeaz has had such a profound effect on my life. My confidence has shot throught the roof! Before I started classes I was suffering from mild depression. Not anymore. It truly has made me view my body and beauty in a whole different manner. Thanks PoleLaTeaz!!! Your the best!
Posted: 7/11/2007 • Last edited: 1/02/2008 • Link to this review
The classes are great and most of the instructors are fabulous! However, the owner, Angela, has no clue what it means to provide customer service. She likes to throw the fact that she is the owner in customer's faces and is not readily open to suggestions from paying customers. As long as you don't have to deal with Angela, you will have a fantastic time. But be ready to accept what you get - not necessarily what you feel like you are paying for. If you want the best experience, take classes with Tonica, Shameka, Talia, or Jen.
Posted: 7/01/2007 • Last edited: 1/02/2008 • Link to this review