After a recent recall on a certain higher end brand of dog food and the store I have been loyal to the last several years wouldn't issue me a credit or refund since I threw away my bag (after depositing the 30lbs of dog food into a plastic container), I decided to try a new store. I walked into Pooch N Paws because they carry a top notch food I was looking for and I mentioned what I had been feeding my dogs and that they stopped eating all of the sudden and the rep immediately said, "You know there is a recall on that food." #1 They are informed and up to date on the current recalls. Then when I told this rep that my current store would not refund or give me a credit for the almost 30lbs of food I have remaining from my most current $50+ purchase, he told me, "You bring it here and I will give you a store credit for the 30lb bag!" #2 This place knows how to win over a customer! Then he proceeded to GENEROUSLY fill up a LARGE bag with sample packs of different dog foods for my dogs to try and educated me on what might be best for my bull terrier breed given their age etc. #3 This place is generous and well educated not to mention extremely friendly and customer service driven. I will be moving my business to this store regardless of how far I may have to drive to get there.
Posted: 5/10/2012 • Link to this review