Grooming. We offer the best of the best in Duluth and surrounding communities. If you aren't happy with your current groomer, give us a try... You won't be disappointed!!
Unfortunately I didn't have the same wonderful service as some have mentioned. May have been an off day but many of my neighbors have also committed on the lack of customer service at this business. Attention to detail on grooming requests are not upheld. Too bad, the cut was decent and I was hoping for a long term relationship. I wouldn't recommend.
Posted: 7/14/2010 • Link to this review
I am sorry you were not happy with your experience at Pooch. I wish you would contact me directly and give us a chance to fix what you weren't happy with. We really strive to make sure our customers are satisfied and that they receive quality service and attention to detail. If you think you might afford us this opportunity, I look forward to your call.
We have always boarded our dogs at veterinarian hospitals for our boarding needs. Then one day at the dog park someone gave us there name, and said that her dog does doggie day care there and loves it...and that they boarded too. So we checked into it, and decided to board our 2 labs there for 5 nights over Thanksgiving. The kennel part where they slept (they were both kept in one so they could be together at night) was huge and all day they play with all the other dogs in an open area, part indoors and part outdoors. When we picked them up, while they were very excited to see us, they weren't dying to get out of the door, they were very content. And even after we got home, usually after being boarded they are wired for several days, and they were just serene and content. They even offered Sunday evening pickup so when we got back in town, we didn't have to wait an extra day to get them. We felt great knowing that while we were off having fun on our vacation, our dogs were not stuck in a small cage for hours during the day, only being walked a couple times, that they were playing with all the other dogs during the day, before getting in the kennel at night. Also, Molly, is a 9 year old lab, and she had her puppy hopping back after being there playing so much....she plays much more playfully with our lab puppy, almost puppyish since she has been back. I couldn't be happier. Could never take them anywhere else.
Posted: 12/11/2008 • Link to this review
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