I recently took my truck in for some body work and was so impressed by the professionalism, quality, and customer service. My car was done quickly and they went above and beyond to make sure I was happy. I will be a life long customer and will refer all my friends and family!
Posted: 4/15/2012 • Link to this review
My car was dented in a hit and run while parked and a front light needed replacing. Once they received my case from my insurance company, Poway Valley Collision called and left messages daily for 4 days, until I came in for an estimate. The estimate including additional paint blending of the hood and I had signed an additional estimate to cover what my insurance would not. They had my car for a week and a half. I started calling when one week had passed asking status and was told "your car is being reassembled", your car is being washed, it should be ready tomorrow. The car wasn't ready because a paperwork gal was out sick. Finally, when they called, the person calling informed me that while the car was ready, the paint job on the hood had not taken place. She apologized and admitted I should have been notified and should have received a new estimate. (Because they ended up repairing instead of replacing a part - the insurance would no longer cover paint blending the hood). I expressed my annoyance. Did not appreciate that they were so diligent in calling daily to get the business and then, totally dropped the communication ball once they had the business. In addition, when they washed the car, they used some cleaner on an interior cloth side panel causing it to spot and look scrubbed/worn. Finally, they are overpriced. I feel ripped off and would NEVER GO BACK THERE AGAIN.
Posted: 12/03/2008 • Link to this review
My car was in a minor accident. It took 3 months of going back and forth with them in order to get it fixed, PROPERLY! They even argued with my insurance about their inadequate repair work. Only go here if you don't care how your car will look after an accident.
Posted: 5/18/2007 • Last edited: 12/03/2008 • Link to this review
After someone hit me and took off my front bumper, I was happy with the way the staff at Poway Valley Collision helped me. The new paint job is wonderful and I couldn't be happier.
Posted: 2/27/2007 • Last edited: 12/03/2008 • Link to this review