I have had Precision Flooring out to our home twice to install hardwood flooring. The first time everything was fine. This last time I had a much smaller area to install and they came out to do an estimate. I was told there would be a minimum charge of $500, even though there was only about a hundred square feet to do. I agreed, but was a little POed that no consideration was given to the large amount of work I had given them in the past. Anyway they told me they were very busy, but could get us done the following week. We agreed to a date and time, but a day or two prior to that date, they called to reschedule. They rescheduled for the week after on a monday, 9:00am. My wife sat at home waiting for the installer- who of course never showed. I contacted these guys and they tell me "sorry, but we're overbooked." The guy then proceeds to tell me that the owner of the company ( named J**l) had tried to call me the weekend prior to reschedule again. TOTAL LIE. I had missed no calls, nor received any messages. Despite the lie, I proceed to tell them that we have company coming in the following weekend, and I just need it done that week. They tell me, sorry, booked up. By then I'm getting the impression they are just not interested in completing the work on our home. Finally I just cancelled the deal, despite the fact that we have company coming to stay with us. These guys simply cannot be trusted. RUN!
Posted: 8/21/2013 • Link to this review
They replaced our floors and did not prep the subfloor properly, installed bad wood. We have gaps that are 8 times wider than the NWFA standards, severe height differences in boards. They caused lots of damage to the house. Joel refused to come outputting install.he refused to replace floor. He said it's because our house is "crazy", satisfaction guaranteed..NOT can you give no stars. They were terrible.
Posted: 6/19/2013 • Last edited: 8/21/2013 • Link to this review
Precision installed my laminate flooring 18 months ago. They did an outstanding job. 3 weeks ago my dining room flooded. Joel sent out a crew to repair the damaged area. They went above and beyond. The repair is invisible. The heavy furniture is back in place. My home looks beautiful again. I highly recommend this company.
Posted: 7/24/2012 • Link to this review
We had existing floors refinished along with 700sf of new flooring. The Precision Flooring crew were top notch. They were professional and listened to my wishes as well as providing great advice. They were prompt in starting the job. The work was done quickly and in the end the disruption to our lives was minimal and we have beautiful hardwood floors at a reasonable price. If I have additional flooring needs in the future, I will call Precision Flooring again.
Posted: 2/02/2012 • Link to this review
Not sure who all of you were working with but not only was Joel not knowledgable about existing flooring conditions and what happens with wood in differing situations, he then proceeded to NOT listen to what we wanted and told us what we were going to do. When someone has poor customer service during an estimate, there is no telling how they will behave during the actual job.
Posted: 1/05/2012 • Link to this review
I'm not sure who wrote this and I'm glad to see that there is not an actual complaint about the work Precision did. I posted this similar response on another review site. If any customer has issue with myself or Precision I am always available and will be glad to help in anyway I can. I wouldn't have known this review was posted if one of my customers had not told me and said that I should respond. Thank you for the heads up Ms. Ledell, I appreciate it.
We were in the market to refinish our hardwoods+add hardwood in our living room. Lumber Liquidators advised Precision Flooring was their preferred vendor for installation. Throughout the process Joel and his team were extremely patient (it took some time to get the job arranged) and helpful. The installation went seamlessly. We had to go out of town and Joel's team worked to have our floors finished upon our return. The floors look fantastic and our house feels brand new! I would highly recommend them!
Posted: 8/03/2011 • Link to this review
I saw an add for Lumber Liquidators and was in the market for new floors, picked up a sample and was debating about the cost. I contacted another company and got a quote from them. To my suprise the second quote was the same for a far less quality product. It was a no brainer Lumber Liquidators and their recommended installers Precision Flooring. Top notch from start to finish. Great people and great product. Flooring looks fantastic and wears well. Highly recommend both companies.
Posted: 7/28/2011 • Link to this review
From start to finish my experience with Joel Negron and Precision Flooring was great! Joel took the time to go over every detail of my installation and provided me a thorough materials to order list. Lumber Liquidators delivered my materials on time and after acclimation Precision went to work. They arrived at my house at 8:30 a.m. every man obviously knowing his role the installation went quickly without a sense that it was rushed. I have and will continue to highly recommend Precision Flooring
Posted: 3/23/2011 • Link to this review