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Premier Immediate Care


  72 reviews   
  Rate & Review    
2696 Lawrenceville Suwanee Road 
Suwanee, GA 30024
Phone: (678) 376-1300
Website: www.pic.md
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Premier Immediate Care Premier Immediate Care : Clinics, Suwanee, GA




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Reviews
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emeraldace
Reviews: 29

Posted on 1/22/2012

Great experience, speedy service
I had an ailment and my doctor could not see me at all that day, so I went in to the Lawrenceville facility. The receptionist greeted me and took my info right away. There were four other people ahead of me who were in and out like clockwork. I was impressed by the speed of service. I was seen by the PA, Anthony, who was as personable as he was knowledgable. I received my diagnosis, and was out in less than 30 mins. They called my prescription in to my pharmacy for me. By the time I got there it was ready for pick up, allowing me to go straight home, take it and rest. If I can help it, I'll never go to another ER again. Highly satisfied.
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Reviews: 1

Posted on 1/17/2012

TERRIBLE RECEPTIONIST
I came to this facility on yesterday evening and the asian girl at the front desk was very rude, she didn't understand english and I didn't understand her, I asked her prices for someone with no insurance and she couldn't give me any information she said I need to call back tomm and speak to billing, very nasty attitude.I will never bring my family to this place again.
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Premier Immediate Care replied on 01-20-2012

I would like to extend an apology on behalf of our front desk receptionist for the misunderstanding that took place recently.

Unfortunately there is not enough information in your Kudzu complaint for us to know much about your situation other than what you have stated above.

We do try to hire different nationalities in our office that reflect the patient populations that use our facilities. The one Asian person in our office does have an accent, but she speaks and understands English well. She is has been a dedicated employee for us for four years now and she is knowledgeable about the prices of most of our basic services.

Since I wasn't a witness to your interaction with our employee I can't comment specifically on it, but I do hope that you were treated with respect and courtesy. I believe the main point of your complaint that was that you were not and you again have my apologies for this.

If you would like to speak with me personally about this complaint please call our office at 678-376-1300 and ask to speak with me, Dr. Phil Henderson or my practice manager, Ms. Janet Bell.

I hope the New Year is a happy and prosperous one for you and your loved ones.

Philip Henderson, MD










Reviews: 1

Posted on 1/10/2012

DO NOT GO HERE
DO NOT GO HERE. I went on Friday Jan 6th to get a pregnancy confirmation test for medicaid. They said I would have my results Saturday Jan 7th. When I called the 7th, they kept giving me the run around that the nurse was not available. Finally Monday Jan 9th I got ahold of someone who said my blood was still at the office and had not even be sent ot the lab and I would not get my results until Tuesday. This delayed sending my medicaid application 4 days. Oh - and they said my bloodwork suggested I was only 4 weeks pregnant. When I got confirmed today I am 8. Guess my blood sitting in their office for 3 1/2 days make the results inaccurate. Do not go here, they would not even own up to their mistake.
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Premier Immediate Care replied on 01-13-2012

I, Citlaly, was the nurse who helped you on this past Friday 1/6/2012 and I am also the nurse who you spoke with on the phone this past Saturday. We received your pregnancy confirmation results on Tuesday and you were then contacted by someone in our office on this same day about your results. It is not clear why your specimen was picked up on this past Monday instead of Friday, but as soon as it was available we called you with your results. We adamantly disagree with your assertion that your lab results were reported by us as being incorrect. We provided you with the exact information that was supplied to us by our lab and there was no problem with your specimen being processed on Monday as opposed to Saturday.
We are also sorry that you were upset that we could not release your medical records to you by email. For privacy reasons we did not have a secure email address for you and it so was inappropriate for to provide this for you in this format.
We hope that you have a successful, uneventful pregnancy and that you are blessed with a happy, healthy newborn.
Reviews: 1

Posted on 8/20/2011

Visited 3 times and this last one was a winner!
I have been to premier immediate care several times throughout the year and PA Anthony Medina is now my regular doctor. He is a patient, knowledgeable man who truly cares for his patients. I wanted to make sure he got the compliment he deserves. Thank you, Alicia Hollis
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Reviews: 1

Posted on 8/1/2011

Cust. Svc.
I have taken my children to Premier Imm. Care several times, and when I called last week to ask about a bill the young lady really helped me understand my bill, she took the time to explain the balance and even gave me ideas on diff. ins. co. that might help me, I think her name was Debbie she stated she was in the billing dept., very good customer svc. skills.
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