Premier Indoor Comfort Systems has been providing heating and air conditioning services in Atlanta and the surrounding areas since 1999. It is our goal to provide 100% customer satisfaction with excellent service and quality products. When you become a Premier customer, we want you to be a customer for life, and we take pride in creating lasting relationships with all of our customers. We are a BBB accredited company, and our technicians are EPA certified and keep up with education about Georgia's International Energy Conservation Code, (IECC). At Premier Indoor Comfort Systems, we can handle all of your Atlanta heating and air conditioning needs. Whether we provide a custom designed heating and cooling system for a new home or a remodeling job, or simply responding to a service call, we will meet each customer's needs no matter how high the expectations.
We are a full service.. provider which includes: Maintenance Programs, Repair on all makes and models, Upgrades and replacements, New construction installations, Light Commercial installations, Duct modifications, High velocity mini duct systems, Geothermal systems, Radiant floor heating systems, Ductless split systems, Air Purification systems, Humidification systems, Dehumidification systems, Zoning systems, Fresh air ventilation systems, Exhaust systems, Duct Cleaning, and Wine Coolers. We also offer water heater services and indoor air quality products and services. Let Premier Indoor Comfort Systems be your full service provider for all your home comfort needs. We can take care of installations, maintenance, and emergency repairs for indoor comfort systems throughout Atlanta.
Whether you need an installation, replacement, repairs, or just a routine tune-up, call the indoor comfort experts at Premier.
Couple of weeks back I scheduled an appointment to get tuneup & repair service for my furnace. I was given a window but technician did not show up, nor did I receive any call. After waiting for half an hr more after window I called their office on the status. To my surprise only then they contacted the technician who did not have knowledge of my appointment. Not only I was not given explanation on the communication breakdown, but also did not receive any apology for their mess, except that if I were their "premier" contracted customer they would accommodate me, which means possibly my appointment time was given to their "premier" customer. Overall very disappointed experience.
Posted: 11/05/2015 • Link to this review
Premier installed a new heating/air system in my home on 3/17/2015. We paid almost 12k cash to Premier and have had a service agreement with the company for several years. The system has never worked properly. It first broke 2 days after installation. It has since frozen up 3 subsequent times since March. The system is 5 months old and still under warranty. After multiple service calls and countless requests to speak to a supervisor, our system is still not working. On Thursday I called and spoke to Kim. She scheduled a technician to come out at 8am on Saturday and stated she would have a manager call me to discuss the ongoing problems. I never received a call from a manager. On Saturday morning, after no one showed at 8, I called Premier. The associate had a technician call me and informed me that I was not on schedule for Saturday and I would have to call premier back to schedule an appointment. When I called premier back and very clearly requested a manger call me back to discuss the issues we were having, she had the same technician call me back who again advised I have no appointment. Given that I have begged Premier on multiple occasions to please get my brand new system up and running and have repeatedly asked to speak to a manager at Premier with not a single phone call to date, I paid $300 to have a different company look at my system. The hope is that a different company can get the new system operating properly without multiple service calls.
Posted: 8/15/2015 • Link to this review
We built a new home, and used a cut-rate geothermal installer from North Georgia. Suffice it to say that after over a year of non-responsiveness and inept attempts at repair, Bosch Corporate recommended that we call Premier and dump the other guys. We did, and all our problems were solved almost immediately. They went through our system, programmed it correctly, fixed about a dozen setup errors, and installed a small, high quality, but inexpensive dehumidifier, and our indoor conditions are now perfect. Eddie is phenomenal. You can't go wrong with Premier.
Posted: 3/19/2015 • Link to this review
The Premiere team works hard and fast. Afterwards, they clean up too. Also they are willing to answer any questions that you may have while trying to meet the project deadline. Their on-going service of their products i.e. furnace, air-conditioner, and thermostat is excellent. The Roberson family on Helen Lane in Atlanta, GA recommends them highly.
Posted: 10/14/2014 • Link to this review
They are very committed to the customer, and want him to be fully satisfied. If they aren't sure how to address something, they will take the time to call for help rather than to suggest it can't be done. My only disappointment was with their installers, who did an incomplete job at best. But their service and commitment to your complete satisfaction is absolutely wonderful. It is a pleasure doing business with them.
Posted: 10/07/2014 • Link to this review
What has impressed me most is the personal touch. There is a Technician who is asigned to my geographice area. He does a great job communicating prior to arrival and while he is on the job. He's candid about what services should be done, what provides the best value, and what things I can do for preventive purposes or to save money. He makes me feel as though we're getting an "extra touch" on the work being performed. In short, he has built up trust--so Premier is my first call when I have any issue, and I have also recommended them to friends.
Posted: 10/01/2014 • Link to this review
Premier has excellent customer service and highly knowledgable technicians. Mike did an outstanding job on a recent service call for our furnace issue. Premier has also installed an a/c unit in the past for us. They are always very professional and they get the job done right. We highly recommend Premier to anyone for all heating and a/c installations and service needs. Thanks, Premier!!!!
Posted: 12/05/2012 • Last edited: 1/15/2013 • Link to this review
We had new AC & furnace units installed in our townhome. Additionally, we had zoning done in order to better regulate temperature on all three levels of the house. Needless to say, it was a big job (they were here for 2 days straight.) Initially I thought they did a fantastic job. Unfortunately over time we had many issues with the AC/furnace. They would send out technicians who couldn't fix the problem and finally it reached the point where we had to specifically ask supervisors to come out. Not the best experience overall.
Posted: 11/20/2012 • Last edited: 3/12/2015 • Link to this review
I have used Premier to service my central heating and air system since purchasing my home 2 years ago. I have consistently received professional and expedient service from them and would highly recommend their services to anyone. The owners are amazing, and the service technicians are efficient and knowledgeable.
Posted: 8/28/2012 • Last edited: 1/15/2013 • Link to this review
Thanks to Duane and the installers the only painful issue was coughing up the funds. I will admit there was a uncomfortable moment with the repairman regarding the original unit. However, Duane soothed it over and it was smooth sailing from there. He immediately diagnosed the problem with the old unit, unlike the other 4 companies that visted. He suggested the unit(s) needed for my home and my lifestyle and comfort. The entire ordering appt took about 1 hour. Within 36 hours I had a/c but almost needed heat (early May). Thanks to Kelly at Costco - Premier hit a home run! The staff even performs the paperwork for rebates from the power co. and manufacturer.
Posted: 5/28/2012 • Last edited: 1/15/2013 • Link to this review
Purchasing two new heating & air units for our home was simple from start to finish with Premier. It is refreshing to deal with a company that explains all processes beforehand & graciously answers any questions along the way. From Danny's informative consultation to Jason & Bruce's professional installation, the service we have received has been impeccable! It has been a pleasure dealing with Premier. We would not hesitate to recommend this company to anyone.
Posted: 5/14/2012 • Last edited: 1/15/2013 • Link to this review
Premier Indoor Comfort Systems made the replacement of our old system completely painless. Nathan came and gave us our estimates with a variety of options helping us make a well informed decision. A few days later our new system was installed! Nathan and Jason worked through seven straight hours and didn't mind putting up with three barking dogs. The system has made our home so much more comfortable. Their attention to detail with installation was exceptional - they left the house completely clean! Look no further, this company will not disappoint!
Posted: 4/29/2012 • Last edited: 1/15/2013 • Link to this review
After about 5 years jumping through hoops with other companies regarding my malfunctioning ac unit, SHANE found the problem in no time and fixed it. We had a Freon leak in the attic as we were spending countless dollars on service calls for others to repair. The price he quoted me was reasonable and overall I am very happy. We hadn't had a better technician until today. We hadn't decided yet to go with their maintenance package yet but we are seriously considering it. Thanks again Shane for the wonderful service, and we will be returning customers.
Posted on Customer Lobby: 4/05/2012
Spoke to Kelly at cumberland mall Costco and had Duane come out for an estimate. Everyone so professional and we are getting a great deal through Costco! Duane gave us 3 options for installation and explained everything so we could make an educated decision. And my new furnace is being installed this moment by two guys and they have been a pleasure to let in my home! Thanks premier heating and air.
Posted: 3/16/2012 • Last edited: 1/15/2013 • Link to this review
Members of the Better Business Bureau; North American Technician Excellence; Licensed Heating & Air Conditioning Contractors in the State of GA; Members of CAAG of Atlanta; Members of the Cobb County Heating & Air Association; Lenox Premier Dealer;
* By Appointment Only
* 24-Hour Service Available
Premeir Indoor Comfort Systems offers many green heating & cooling Systems including Geothermal & Solar Heating & Cooling Systems.