I bought their services on Kudzu.com and orginally made an appt. but had to cancel at the last minute. I rescheduled and they tried to up charge me when they got to my house stating that I would need a deep clean and it would be an additional $50. I told them to go ahead and just do the cleaning I paid for on Kudzu and that if there were to be additional charges they should have stated that on Kudzu not after they arrived at my home. He also told me that his machine could not get water stains out of the carpet which my Bissell from Walmart can easily get out. I can't believe their industrial machinery can't do it. He was literally in and out of my house in 10 minutes and that's not an exaggeration! Next time I am just going to stick with KIWI carpet CLEANERS! There is no substitute for great customer service or for actually providing a service you were paid to do!
Posted: 11/12/2014 • Link to this review
It's very bad carpet cleaning. I didn't read reviews on this site earlier. This is kind of cleaning with warm water. There is no guarantee for offering price and Service. You better stay away from this. It's waste of money and Time.
Posted: 7/28/2014 • Link to this review
I must say that everything that mom of teens said is true! Too bad I didn't see the review before I wasted my money. First, he quoted 75.00 over the phone, but when he arrived he said 120.00. Second, he was very adamant about adding scotch guard which would have brought the total from the original 75.00 quoted to 170.00. On top of that, all he did was leave my floors soaking wet! They were not cleaned at all; all the spots that were there before he came were there after he left! Absolutely the WORST!!!! Don't waste your time and money!
Posted: 7/05/2014 • Link to this review
Terrible. I swear they just wet the carpet! No difference before vs after. And I paid additional for pre-treatment. Yes, the guy was courteous, but there was zero cleaning going on.
Posted: 3/04/2014 • Link to this review
I setup an appointment with Premium Steamers and I was surprised on how punctual the service man was. The job was done properly at my satisfaction. friendly and customer oriented staff
Posted: 10/28/2013 • Link to this review