First, I'd like to say, I wish I had read everyone's reviews on here. Second, I'd like to say everything that I've heard on here is true (from personal experiences unfortunately). Third, everything after my first meeting with Debbie went downhill. Fourth, they do not care about customer service whatsoever and do not have a desire to improve. Fifth, I'm not surprised that Prestige Printing has come on here and given themselves 5 stars and try to defend their actions instead of apologizing, thanking people for their constructive feedback, and looking to improve, as this is the same reaction I received when providing them constructive feedback. Their actions speak for themselves. To summarize, these are my complaints: 1. Never delivered on time 2. Rude responses to feedback. Instead of focusing on improving, they try to defend and blame it on the customer - .so much for customer service. 3. Mistakes everywhere. No one at Prestige Printing reviews the proofs or cares about the quality. (e.g. missing time of event) 4. Don't return calls as promised or follow up on the status of your order, even when they tell you to come in to pick up your order when it's not there. 5. No communication within their company. If you speak to person A, person B will not have any idea what was discussed with person A.
Posted: 7/12/2009 • Link to this review
We trusted Prestige with our wedding invitations because Debbie was so charming during our first meeting. While the invitations were attractive, the process was not unlike that described by the other reviewer. Our order was delivered later than promised and inquiries were rudely brushed off by Debbie and one of her employees. We were so annoyed by Prestige that we used another stationery business for our thank-you cards.
Posted: 3/12/2009 • Link to this review
I trusted Prestige Printing for my wedding invitations. As any bride would know planning a wedding can be stressful, so it's crucial that you select vendors that follow timelines and are honest. This is not the case with Prestige Printing. I was under a time crunch and had to get out my Save the Date cards in a week becauase the hotel room reservations. For that reason, we went with a simple Save the Date card not a special order since we needed a rush. I went in on a Friday and placed my order. They said it would be ready on Tues or Wed. They lost my order stating that the cleaning crew threw it away! (everything except my credit card information) Accidents happen, so I went back the following Tues and placed the order AGAIN! Debbie orginally said that my order would take 3-4 days. I replaced my order on a Tues and it's Fri and I still have not seen my proof at all. I called to ask about my proof and she brushed me off the phone saying not to worry she would work on it over the weekend. Over the weekend?? THANKS A TON! What happened to 3-4 days?? We are now at 7 days and she doesn't take any responsiblity for this order taking so long. They really could care less about customer service. If I misplaced a customers order, I would stay an extra hour after work and finish the order and make it right. This is not the case with them. They could really careless about you once you give them your money. Buyer beware. If you want customer service, do not go there, you won't get it!
Posted: 6/05/2007 • Last edited: 7/28/2008 • Link to this review