A friend referred me to Prime Home Inspection of Los Angeles. I was impressed with the company and in particular with Sherman (my inspector). I used PHI twice with a great outcome both times. Sherman inspected a house (the money pit which i did not not buy) and my condo. I knew from the first called made to inquire about services and the time he took to explain the process he would undertake, that he was customer focused, responsive, honest and flexible (not to mention very passionate about his work. knowledgeable and experienced) I can report I wasn't disappointed and that he delivered on his promise plus more. The inspection was extremely through; he walked me through both the home and (which i requested), answered all questions patiently with very helpful answers and explained his findings. He went above and beyond what i was told expect ( first home i purchased, so i wasn't experience with the inspection process). The written reports and pictures that documented the inspections were user friendly and will be a helpful reference for future. He even took the time to call me after the inspection to make sure i understood the report or if i had any questions. Great job! You will not be disappointed with Sherman of Prime Home Inspection if you want excellent customer service, experience, expertise and a helpful honest assessment. I recommend Sherman at Prime Home Inspection.
Posted: 6/08/2011 • Last edited: 7/02/2011 • Link to this review
I have used Prime Home Inspection several times for clients and did not have the experience described. My experience was just the opposite. Sherman was on time (in fact early), spent all the time needed and had our report back within days. I recommend their services.
Posted: 2/18/2010 • Link to this review
Sherman of Prime Home Inspection postponed twice on the day of, then postponed to the follwing day despite my emphasis on having an inspection and report done before the following monday. He had his phone turned off and never bothered to show up. Please support businesses that are professional and do not enable these types of businesses to conduct in such an unprofessional manner.
Posted: 1/11/2010 • Link to this review
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