I called to have someone replace a light fixture in my oven. The service technician arrived on time and was very professional. He replaced the fixture and was finished in about 20 minutes. He then charges me $201.00! I said, "That's highway robbery." He informed me that Pro Tek charges $185.00 just to show up, plus $68.00 for the part. I found the part online for $27.00. We had used Pro Tek before and the technician was here for over an hour and a half and only charged me $80.00. Something is fishy with their story. Also on the first call he was supposed to diagnose and correct a slow and uneven heating oven. The tech said that my oven was too big and just took along time to heat. He told me to use only the convection part of the oven and left. He fixed nothing and still charged me $80.00. WHAT A RIP OFF!
Posted: 12/16/2010 • Last edited: 12/17/2010 • Link to this review
No follow-thru what so ever, bad attitude, not customer service friendly. Took forever for them to order parts for a warranty service. Every time I call it's a different answer. One they they have the parts, another day it's being shipped. The place is a joke and the staff are rude. Stay away.
Posted: 9/10/2008 • Last edited: 1/26/2009 • Link to this review