BBB rating of F. $250 early termination charge after 3 yrs with them. Rep never mentioned auto renewal. Rep said no annual fee but was charged one from start. Forgot about having pinpad and was charged $490 for one you can get on ebay new for $75. They wouldnt take it back after they charged me.
Posted: 1/04/2012 • Link to this review
This company is very dishonest in being upfront with the fees. I discovered from the very beginning that the rates quoted to me were not the actual rates I received. Then my contract was renewed without even so much as contacting me. BEWARE!
Posted: 10/05/2011 • Link to this review
Sales process is smooth (of course). Everything thereafter is a mystery followed by complete lack of attention and transparency. Been trying for days now to close my account and have been emailing, leaving messages, you name it. Again, signing up is an A+ process. Getting away from them is another story. On a different note: anyone else notice how the positive reviews on this board all sound the same? The tone, the words, etc. Sounds like one and the same person wrote reviews.
Posted: 11/01/2010 • Link to this review
After I signed up I thought I had a good Merchant processor. I had my first experiance as a business owner with a charge back. The customer service from their local Atlanta Manager TJ Hynes was extremly poor. I was treated like I was thief. Taking it higher to another supervisor above him. I have left several messages and he has refused to call me back. I am very disapointed in them. Even the sales rep will not call me. I had North American Bank Card before and never had this type of service.
Posted: 9/03/2010 • Last edited: 9/10/2010 • Link to this review
I was told to contact this company for merchant services through Douglas County. I contacted this company and received the most amazing customer service and rep Ive ever encountered in any business decision i've ever made. Michael set me u within 2 days, and had me processing at the rate he promised. He delivered everything I was told, and made this experience impeccable, compared to what I am use to in the business world. This company only hires the best, and I 100% endure them, Thank you Michael Kleinman and the rest of the processing solutions family for this amazing business experience. -GY
Posted: 7/12/2010 • Link to this review
The reps for this company are amazing as far as I am concerned. I am a moving company and needed help with my merchant processing needs. A sales rep named Michael tailored those needs for me, and I was able to process and receive my money fast. His accurate estimate was great and I would highly recommend him or his company for anything needed in merchant services.
Posted: 12/08/2008 • Link to this review
I signed up with this company. They did not disclose all the fees and now I have had over 500.00 in fees in 2 months from them and I havent used the machines. The VP and sales rep set up my account only to make commission and now they are being investigated by the company because of the way it was set up. I contacted another company who explained in detail about the fraudulent way I was being handled and that it was a scam. DO NOT USE THEM!!!!
Posted: 11/04/2008 • Link to this review
I love this company!! I cannot say enough about the exceptional customer service, and the one-on-one attention I receive from my personal Representative. I would advise anyone who accepts Visa/MasterCard as payment to give them a call.
Posted: 8/14/2008 • Link to this review
Processing Solutions offers an excellent program for businesses. They have several products and services needed in order to accept credit card payments for your business. As well as many years of experience in handling your needs.
Posted: 5/08/2006 • Last edited: 1/02/2008 • Link to this review
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