Dangerous company to do bussiness with. They change their policies for thier gain and to your complete disadvantage. They'll intend to stay with your property. They have harrased me that I am payments behind when I have already showed them 3 times in one year proof of their error. They do not accept proof of their error. Stay Away!!! DANGEROUS PEOPLE!!!!
Posted: 6/10/2011 • Link to this review
We take every customer's concern seriously and would like to research the issue posted by Inbattle on 6/10/2011 thoroughly. My name is Terry Anderson, I am the Servicing Manager for Propel Financial Services and Rio Tax. Please feel free to contact me at the following email address email@example.com or contact me directly via telephone at 210-581-7713 so that we can resolve your concern.
It is our mission to ensure customer satisfaction and provide excellent customer service. We are in the business to assist customers with their property tax needs; we are not in the position to be a property management company. Our Servicing Representatives are FDCPA (Fair Debt Collections Practices Act) certified and adhere to the state mandated collections laws. Our policies and procedures are clearly outlined in the closing documents that are signed by our customers. In addition there is a three day right to cancel the contract in the event that the customer changes their mind.
I payed my loan way ahead of time I ask how long will it take to release the lien. Well one of the representative was rude and really didn't give me any information so I waited about 8 weeks and my lien til this day has not been released. They are very unprofessional will never do business with them again.
Posted: 4/15/2011 • Link to this review
Propel Tax Loans saved my house. They were there for me in a time of need. The consultants were wonderful, thorough and very knowledgeable. I would recommend this service to anyone who needs help paying their property taxes.
Posted: 2/18/2009 • Link to this review