I took my truck (Ford F150) here to get the transmission fluid changed. Drew, the owner decided to put a new, cheaper fluid in rather than the Mercon V it took. Within 100 miles my transmission started slipping. I noticed the fluid was a transparent pink instead of a thick blood red. Going back to Protech I asked what fluid was used, Drew (owner) and his assistant swore up & down the correct fluid was used and eventually admitted they used a different fluid. I insisted they flush my transmission again and put in the right fluid. Drew said he would. I waited 3 hours for this to happen. Upon getting my truck back my mileage went from 18.5 to 13.5 but the transmission was no longer slipping. Took it to Ford and had it flushed again, mileage returned to normal. If you've experienced the same I recommend looking into it.
Posted: 6/21/2017 • Link to this review
If you find yourself at this auto shop and you are desperate for an honest opinion and/or service, you have lucked out. Andrew has saved us on many occasions. He takes pride in his work and is honest. How refreshing!!
Posted: 1/22/2013 • Link to this review
We've been going to Drew for years, but I'll share one anecdote. My brakes were squeaking so I figured sure thing I need to have them serviced or replaced. Not so said Drew. They had plenty of life left. There was just something on the pads. I guarantee that 99 other mechanics out of 100 would have churned the work.
Posted: 1/18/2013 • Link to this review
I'm not the type to write reviews, but I want to write one here-- I've used a number of auto shops over the last 35 years, and Protech has turned out to be unquestionably the best. My daughter did some major damage to the suspension and some other components on the front end of her car, and Drew and Chip worked hard to replace only what was needed, and as cheaply as possible. They were very receptive to my input, and from beginning to end Protech expertly went WAY beyond the kind of service I've gotten in the past at other places. Drew, thank you-- Chip, thank you. Note-- they have moved to Canton Rd.
Posted: 4/06/2011 • Link to this review
I have been taking my vehicles to Drew for the last 6 years. Him and his crew are certified and dependable. He goes directly to the problem and repair it. If he see something else that will cause an immediate issue he will let you know. Otherwise, he will not try to make a profit finding issues. He is very honest and have always gone the extra mile caring for my vehicles. I have moved from the area and now travel 40 miles to continue to do business with Protech. BTW, I have a Volvo S80 T6 and a Navigator. I never have to return for a problem he repaired. He gets it right the first time. Not just anyone can complete repairs to a Volvo. He repairs a lot of high end vehicles. Drew is the man! ! !
Posted: 12/16/2009 • Link to this review
Drew runs a fantastic company! I go in there for my regular maintenance and I am always satisfied with it not becoming a production. I drop off the car and I think he charges me like 30 bucks for the whole upkeep. Its fantastic, I dont know why anyone would go anywhere else. I've been to other dealerships and you spend half the day there waiting on your car watching day time tv! With Drew, your car is in and out and you dont have to leave a limb on deposit!! :)
Posted: 5/27/2008 • Link to this review