Business overview

Protection Concepts began in 1998 with one simple principle...To offer excellent customer service, quality alarm equipment and monitoring all at an affordable price while conducting business with honesty and integrity.

-We specialize in both residential and commercial installation and monitoring
with monitoring starting at just $14.95 per month...even for commercial!

-No Landline? No Problem!

Do you want the newest technology? Remote Service, Home Automation and Life.. Style?
If it's out there - we have it.

-We never make you commit to a long-term contract.

No small print or a lot of "legal ease" in our contracts.
We have nothing to hide!

-You own your equipment!

-We only use quality products from quality manufacturers
NO off brands NO refurbished or used products!


Let's clear one thing up...IS LOCAL MONITORING BETTER?
Absolutely NOT! That is strictly a sales spin used by some local companies... There is simply no quicker call or response time to the authorities or any other benefit with local monitoring. The process is the same for all monitoring centers - and that is a fact!

Since 1978, CMS (Criticom Monitoring Services) has been providing high quality monitoring nationwide. Today, CMS is the largest wholesale alarm monitoring company in the United States, serving more than 4,000 alarm companies and
their 900,000 customers. www.CMSN.com

Our three UL Listed, FM Approved monitoring centers, located in California, Florida and New Jersey, are networked together to provide true national redundancy and best-in-class disaster recovery.

Protection Concepts is proud to be a CMS dealer to assure our customers have the best monitoring service our industry has to offer.

We at Protection Concepts have worked very hard to achieve our Better Business Bureau A+ rating and 5 star rating with Kudzu.com.

You have our pledge that we will continue to strive for excellence in customer service and value of service.

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Events

  • Break-ins/Home Invasions
  • Fire
  • Medical Emergencies
  • Other Police Emergencies

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Features & Systems

  • 24-Hour Monitoring
  • Burglar Alarms
  • Home Security Systems
  • Motion Sensors
  • Perimeter Sensors
  • Video/Audio Surveillance

Kudzu's "Best Of" Winner

2012, 2013

Credentials

Protection Concepts is proud of their A+ rating with the BBB. Kudzu Best of 2012 and 2013

Hours of Operation

  • MON
  • 9:00am
  • 8:00pm
  • TUE
  • 9:00am
  • 8:00pm
  • WED
  • 9:00am
  • 8:00pm
  • THU
  • 9:00am
  • 8:00pm
  • FRI
  • 9:00am
  • 8:00pm
  • SAT
  • 9:00am
  • 8:00pm
  • SUN
  • 9:00am
  • 8:00pm

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Debit Card
  • Discover
  • Mastercard
  • Money Orders
  • Personal Checks
  • Visa

Year Established

1998

Documents

[PDF] FAQ

Languages Spoken

  • English

Reviews

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Great experience, 9/23/2014

This company has been excellent so far from the initial sales stage, to installation, to service. No problems. We of course accidentally set off the alarm in the first week, and I made the mistake... of giving the wrong password - well it gave us a chance to see how the whole process could play out. Our secondary numbers were called, police were at our house within minutes. We have no complaints and are very happy.

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Thorough and knowledgeable, 9/15/2014

David and Tim did a thorough inspection of the existing security system and found a few areas that weren't working and didn't have a detection device at all. They informed me of situation, provided... options and had all materials need to repair and install WITH them. That was a HUGE win for me since we didn't have to set up another appointment. When they left, our house was completely secured and monitored. I also was informed of options to consider down the road if our needs change.

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Videos & Photos

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Video (1 video)

  • 2

Photos (12 photos)

  • BBB ACREDITATION
  • HONEYWELL TOUCH SCREEN KEYPAD
  • COLOR TOUCH SCREEN KEYPAD
  • REMOTE ENTRY
  • CO2 DETECTOR
  • KEYPAD
  • ALARM SYSTEM

Displaying 1-15 of 157

Reviews

dmc1978

Reviews: 1

Great experience

This company has been excellent so far from the initial sales stage, to installation, to service. No problems. We of course accidentally set off the alarm in the first week, and I made the mistake of giving the wrong password - well it gave us a chance to see how the whole process could play out. Our secondary numbers were called, police were at our house within minutes. We have no complaints and are very happy.

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JohnSusan

Reviews: 1

Thorough and knowledgeable

David and Tim did a thorough inspection of the existing security system and found a few areas that weren't working and didn't have a detection device at all. They informed me of situation, provided options and had all materials need to repair and install WITH them. That was a HUGE win for me since we didn't have to set up another appointment. When they left, our house was completely secured and monitored. I also was informed of options to consider down the road if our needs change.

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jmilner

Reviews: 1

Good experience

We just moved into a new house and the previous owner used Protection Concepts. I liked idea of using a local company. After having to reschedule a few times (because of us, not them), Jared came out to our house on a Sunday. He was very nice and professional and not pushy at all. Overall it was a good experience (especially compared with some of the other installations/service appointment we've had lately) - so so far so good! The monthly fee also seems very reasonable. Josh Milner

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julieaj8

Reviews: 1

Great Customer Service!

I am very impressed with their customer service. My install was today and within an hour of completion the company owner called me to address a question that I raised with the installer. The end result was an increase in services without any additional costs. We are off to a great start! I am already pleased with my move from ADT.

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EastLake07

Reviews: 1

Friendly and Reliable

Just had Protection Concepts installed, and the owner himself came to get us up and running! Very friendly and informative.

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Lady_Leprechaun

Reviews: 2

Great service for a great price

We relocated our store and found PC's number from their stickers that were left by previous renters. Glad we called them. Very friendly. Didn't try to sell unneeded 'extras'. Wonderful monthly monitoring and connection fee.

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jclay1967

Reviews: 7

Enjoyed working with Protection Concepts

I did quite a bit of research both on equipment types, cost, and willingness to work with a tough client prior to signing up Protection Concepts to upgrade and monitor my home security system. Now that it is complete I am satisfied with the work they completed for me. I don't think you can go wrong with them!

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RobinPa

Reviews: 2

Great Company

We had a very old system and PC worked with us to replace only what we needed. They did not try to up sell us on other items which we appreciated. We met with the company owner, Jules, a few days ago and he spent a lot of time at our home making sure we had all of our questions answered. A crew was sent just days later to install the product and they did a great job! It was the father-son team of David and Tim. They were very experienced. I've already experienced the response time first hand as a fire alarm was triggered during installation and it seemed instantaneous. I definitely recommend them and their monitoring service.

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hhmartin

Reviews: 3

Great service

Jules was very helpful in our initial meetings. We are actually setting up our second system with them because we have been so pleased. He did not try to encourage me to get other bells and whistles we didn't need...just the most important things we need to keep our house protected. Our install with our first system was very easy. We will be installing our new system at our new house next week. I highly recommend Protection Concepts!

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Gapickle

Reviews: 1

Repeat customer

Jules was candid in his needs assessment and he merely recommended 2-3 upgrades to our existing system. No pressure just conversation to meet our needs for security I called Jules because he helped with my previous home

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jam2632

Reviews: 2

Earned My Business

Jules was very frank, and he never tried to sell me anything that I didn't need. I felt he was genuinely concerned with what was best for my situation.

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Jethomas

Reviews: 2

Completely satisfied Five star rating

Jules made everything simple explained every aspect of this service! A real gentleman ! The installation crew came next day! Prompt,efficient, left everything in order. Happy with price service and quality is excellent !

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aglbox

Reviews: 1

Great Experience

I've had an excellent experience in my dealings with Protection Concepts. Jules Stone is a gentleman and really knows what he's doing. I definitely recommend them.

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cedwards87

Reviews: 1

Excellent Provider

When I called Protection Concepts and spoke to Jules, I immediately knew I found the best. He did not try and force a sale but simply told me what the company offering. They also have the best prices around for what you receive - I should know - I called 8 other companies! From the beginning when I first called, to one month and a half after my system was installed, I have experienced nothing but professionalism. Thanks Protection Concepts!

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docsprwife

Reviews: 4

Excellent value home security

Jules Stone worked with us to meet our needs. He did not try to up-sell additional services we didn't need. David did a great job installing our new system. The monitoring price is far better than the big national companies. We are very pleased.

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Videos

Photos

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