I don't understand why Protection One's rate is so much higher than most other alarm companies in my area. They offered very good service for the past three years, but the $40.95/month was just too much. I should have done more homework before signing up with them. I've found at least three other companies that can offer the same services for $10 less per month. Of course when I called to cancel they offered me a lower rate. Why didn't they offer me that rate initially? It just made me feel like they were taking advantage of my naivete. Shame on me for not doing more research. Happy to be moving on to another company.
Posted: 10/30/2012 • Link to this review
When we moved into our home, the Protection One system was already installed. Their rep came out and did an estimate for the monitoring to be reactivated. The rep was extremely nice and so is their customer service. However, we were not even told that the paperwork they were having us sign was a 3 year contract (which they were gracious enough to let us out of prior to activation) and the monthly monitoring was going to be $40 a month! I got a quote the very next day from Ackerman Security to convert our existing equipment and pay only $18.95 per month for monitoring. Well worth switching!
Posted: 11/11/2008 • Link to this review
I purchased a house that came with a system from this company. Initially I scheduled an appointment for one of their representatives to show me how to use the system, but then when I called back to change the appointment I was met with such rude service I decided not to use the company at all. I'm having their system removed and will be using a different company for equipment and monitoring.
Posted: 12/27/2007 • Last edited: 1/04/2008 • Link to this review
BellSouth and Security are two words that certainly belong together. Add Protection One and you have the makings of a company that is safe, secure, and home protection that IS number 1 in my book. Great rates, easy plans, solid monitoring and equipment that is easily installed by professionals - or choose to use what you may already have - no problem! Add the cost of home security to your local phone bill and you have the convenience of one stop shopping and one stop payment. I highly recommend this home security company.
Posted: 9/29/2005 • Last edited: 10/04/2012 • Link to this review