• Claim This Profile!
    Join thousands of businesses who are using Kudzu to find new customers.

    When you register, you can:

     •  List your specialties
     •  Respond to reviews
     •  Create special offers

Protection One Inc

(770) 952-3228 www.protection1.com... »

1341 Capital Circle SE Suite EMarietta, GA 30067   map »

Business overview

Devices & Products

  • Closed Circuit Systems
  • General Alarms

Services

  • Security Consulting
  • Security System Monitoring

Reviews

View More »

Protection One installs malfunctioning equipment, 11/12/2007

The alarm didn't go off when someone broke in a window directly across from the motion detector. When contacted, Protection One primarily blamed us for not activating the alarm properly. When THEIR... technician came out the next day and proved that the alarm was properly set, they kept on mentioning the contract and denied all responsibility. After a couple of weeks we tested the system and it still didn’t trigger the alarm. They sent out another technician but said it tested out fine. They still deny any flaws with their system and all responsibility and even blamed us for lying about a ”perfectly fine” system yet failed to provide an answer why the system didn’t trigger the alarm when we were burglarized. Won't even replace the system and asked for more money to add more features to the current system.

VIEW MORE »VIEW LESS »

Could be better, 4/19/2005

The system is okay but constantly sends tests which usually happen when I'm at work but when I'm at home and it happens, its terribly annoying.

Displaying 1-3 of 3

Reviews

wwdeo1

Reviews: 2

Protection One installs malfunctioning equipment

The alarm didn't go off when someone broke in a window directly across from the motion detector. When contacted, Protection One primarily blamed us for not activating the alarm properly. When THEIR technician came out the next day and proved that the alarm was properly set, they kept on mentioning the contract and denied all responsibility. After a couple of weeks we tested the system and it still didn’t trigger the alarm. They sent out another technician but said it tested out fine. They still deny any flaws with their system and all responsibility and even blamed us for lying about a ”perfectly fine” system yet failed to provide an answer why the system didn’t trigger the alarm when we were burglarized. Won't even replace the system and asked for more money to add more features to the current system.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

b2bonner

Reviews: 11

Could be better

The system is okay but constantly sends tests which usually happen when I'm at work but when I'm at home and it happens, its terribly annoying.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

tspearman

Reviews: 27

This security system stinks!

Unfortunately, I signed a year contract which I will certainly not be renewing. After 6 months, our system has suffered annoying failures causing almost weekly false alarms. Their customer service is poor and slow and they have not been helpful or responsive in trouble-shooting our system. We have also had billing errors. I would NOT recommend them to anyone.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO