Dr. Paulen's work is nothing short of dental artistry! She is a perfectionist, which is what you want in a dentist. She does not stop at "good", she strives only for excellent care. She has twice rebuilt a filling for me. And though I am extremely sensitive, I was unable to tell any change in my bite after the filling was done and calibrated to the other teeth. Dr. Paulen is very efficient, and I can see how someone might misconstrue this as being cold. I personally want my dentist to be professional and efficient. I have always felt my needs were respected and honored. I am very happy to be with Proud Smiles Dental, and know I will always be well cared for.
Posted: 1/30/2010 • Link to this review
I found quite the opposite of another review I read for this dentist. Dr. Paulen listens carefully to patient concerns, carries out extremely skilled and advanced dentistry, and her office is accommodating and friendly. I have had extensive work done with no pain and superior results.
Posted: 11/13/2008 • Link to this review
Dr. Paulen's office caters to the business person and is quite efficient. However, in her efficiency she fails to listen to her patients or provide the explanation of procedures I expect from my doctors. She also appears driven to perform as many procedures as she can. For example, I initially went to have a simple cleaning. At her mandatory initial consultation, she determined I needed an occlusal adjustment, bite guard, and my back fillings replaced. I decided to have my fillings replaced (although I had had them for only five or six years), but I did not want an occlusal adjustment (that is where they shave your teeth down to correct your bite). On my next consultation, she did the occusal adjustment anyway! I guess she forgot to remove it from the chart. Not only did the adjustment make my bite worse, it made no sense because I was about to get braces to correct my bite in the next month and my jaw was swollen from all the shots she gave me. I could not stop her because during the entire process, she never informed me about what she was doing. When replacing my fillings, she constantly caused me pain, first by failing to hit the nerve, second by beginning drilling before I was numb, and third by placing too much pressure on my tooth when drilling. All could be corrected if she slowed down by giving patients sufficient time to become numb and easing her grip. To add insult to injury, she charged me for the occlusal adjustment, and my filling pulled away from my tooth.
Posted: 8/06/2008 • Last edited: 6/24/2009 • Link to this review
We at Proud Smiles are deeply concerned whenever any patient expresses dissatisfaction with any part of their experience while visiting our office. We sincerely regret having missed your treatment expectations and causing you to experience any pain or discomfort. Generally, Dr. Paulen and her staff take every precaution to insure that the treatment being planned is clearly understood and approved by the patient before proceeding. Clearly, this did not happen in your case and we are reviewing our approach in this area to insure that this can not and will not happen again with any other patient.
The initial consultation and examination with Dr. Paulen is required for all patients who do not have a current dental history on file. Without this consultation and examination serious conditions could be missed that later could be construed as negligence. Additionally, this consultation and examination are designed to provide each patient with a thorough understanding of their current dental / oral status, and to take a close look at the existing "foundation" on which any restorative treatment will be placed. Since occlusal imbalance is one of the leading causes for failed restorations, Dr. Paulen pays close attention to this area so that whatever treatments may follow, they will have the best chance to perform as expected without premature failure. It is not uncommon to have recent restorations fail because of the stresses of occlusal imbalance. Because occlusal adjustment sometimes requires contouring of your existing teeth to realign the stresses that they are being subjected to, it is not uncommon to feel that your bite is "worse" while you are getting acclimated to the better balanced bite.
Nonetheless, we sincerely apologize for the miscommunication, pain, and discomfort that you experienced and remain at your service should you choose to return for any follow-up treatment.