I purchased a groupon for the diagnostic call. After paying to get a new thermostat installed I was told my a/c should be fine. Next few days I call back to tell them my air never cooled. So someone comes out and tell me I need 2 lbs of frion. I purchase the 2 lbs of frion and I'm told my a/c should be good. Next day I call to tell them my air never cooled, then they tell me I need a new unit. Wtf... What kind of diagnostic is that? I thought a diagnostic call was suppose to tell you exactly what's wrong with your unit, not guess at your problem. So after 2 visits and 2 service charges I'm being told I need a unit. I still don't know what's wrong with my unit, just that I need a new one. No trouble shooting to tell me why I need a new unit. What a waste of money. Wish I could give 0 stars
Cost $250 - $499
Date July 2016
Posted: 8/03/2016 • Link to this review
Let me start by saying EXCELLENT Customer Service, EXCELLENT Professionalism, and EXCELLENT work! I was introduced to Provillian Services Heating & Air a year ago through Groupon for an Air Conditioner Tune-Up and since then I have personally used them for other services as well as referred them to others that were satisfied with their work as well. I knew initially I was having some air conditioning problems because my unit kept freezing up but was unsure to why. Alex with Provillian was determined to resolve my issue; he spent much needed time trying to find the leak within my system even when the hours turned late and he was already tired from previous jobs during the day. What makes this company truly great and ones that stand on great customer service; recently, when the air unit started to mess up again they came out at their earliest available appointment to research the issue. Once they noticed it was an additional leak that had been missed during the prior service visit they repaired the issue at no additional charge to me. You honestly can't beat service like that! A lot of other companies would try to make as much money off you as possible but I've NEVER felt this way with Provillian. I would definitely highly recommend this company to all others within their service area. From the point of making the appointment, to the service reps coming to resolve the issue and/or tune-up the unit, to the final time to pay the invoice the service is outstanding.
Posted: 7/23/2014 • Link to this review
A Special Shout Out To Alex And His Team At PROVILLIAN HEATING A/C For A Job Well Done.After Purchasing A GROUPON For A Tune Up. My Husband And I Learned We Needed A New System. After Getting Several Estimates, PROVILLIAN Won With Flying Colors. So Glad We Did.Very Good Customer Service. Thanks PROVILLIAN.
Posted: 10/02/2013 • Link to this review
After purchasing a Groupon for an AC tuneup I was hesitant to use their service but everything went surprisingly smooth. The technician was on time and explained what he was doing. Then he showed me the results. I had an issue with my master bedroom not staying cool. He told me I needed freon and I agreed to the additional service (although the freon quote was more expensive than other companies I checked out). I can say that my house, especially my master, is cool! We also discussed adding dampers and moving my thermostat. Those prices were very competitive and I would definitely use them again when I'm ready for my next service.
Posted: 9/21/2013 • Link to this review
After all was said and done, I was like, "what? there is customer service like this still out there?!" Service exceeded my expectations! At first, i was a skeptic considering the low price from groupon, but Alex who was so genuine and empathetic to my situation, not only fixed the problem, but corrected the idiotic job done by the previous service company, whoever that was? I recommend this type of service to everyone! Highly satisfied and will be calling Provillian from here on out. Alex, you're the man! Thank you! Thank you! Thank you!
Posted: 8/28/2013 • Link to this review
They came out and installed my AC unit. Everything has been working fine. The installation went better than expected. It's been almost 2 years now and I'm still happy with the installation and how my A/C has been running. Hugh was very professional and I appreciate that.
Posted: 8/26/2013 • Last edited: 10/07/2015 • Link to this review
My child was really suffering from pollen and nasty air inside our home. Some of the air cleaning methods these guys gave us most contractors did not even mention. We replaced our whole A/C system and it was very cost effective.
Posted: 5/17/2013 • Link to this review
Hugh was our service tech when he was with another company. He was always on time and professional. He would repair or service what was needed and did not try to talk you into unnecessarily upgrading our system. So when he decided to open his own business, my husband and I decided to stay with him. Recently we called him to repair some furnace issues our house inspector found while getting our house ready to be put on the market. These were issues that came up due to building code changes over the years. He did an excellent job and the price was very reasonable. We trust him and would recommend him without hesitation.
Posted: 5/14/2013 • Link to this review
Hugh at Provillian is the 1st tech we have had that actually knew what he was doing. We ended up replacing the equipment but we were given a repair option. He explained that it did not make sense to keep putting money in to a 12 year old system. We now have a quieter system and we will be receiving a tax credit!
Posted: 5/07/2013 • Link to this review
I have been a customer with Provillian Services for 7 years. They always call me when I am due for my seasonal service tune-up. They are always on time and very helpful and knowledgeable. I recommend them to everyone I know!
Posted: 3/14/2013 • Link to this review
I have been a loyal customer of Provillian Services for over 8 years. They consistently give great service and they operate in the highest degree of professionalism. Provillian Services is also more dependable and reliable than any HVAC service I have ever used. I have had the yearly maintenance agreements for several years and this was one of the best decisions I ever made. I used to worry about unexpected breakdowns but with the maintenance agreement, parts can be changed before problems occur. I highly recommend Provillian for HVAC services. V. Johnson.
Posted: 3/09/2013 • Link to this review
Over the past year I have had several different HVAC companies come out to take a look at my unit. Provillian Services was the only company to finally address all of the issues that I had, and explain them to me in a way that made sense. THANK YOU! - Mary V.
Posted: 3/04/2013 • Link to this review