They won't work on any hot tub that isn't a brand they sell. Fair enough, but even if it is a brand they sell (as ours was), they won't work on it if it's over 10 years old! We had to prove that we had bought it from them! And it took calling them over and over to get them to come out and even look and give us a quote on fixing our tub, and even when they agreed to come out, the woman on the phone gave the disclaimer that if the damage was too big, they wouldn't do the work! It appears they have the market cornered in Walla Walla (sadly), so if anyone wants to fill a niche, come and start a hot-tub repair company in Walla Walla with decent (it wouldn't have to be anything special) service and put these clowns out of business. Any decent service company would gladly take more work, realizing that more work equals more pay.
Posted: 10/21/2009 • Link to this review