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Puddle of Pooch

3 star rating 7 Reviews

(404) 541-9562(404) 541-9562

441 Armour Dr NEAtlanta, GA 30324

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Reviews

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Poor customer service, 11/21/2009

I, like most, pet owners, have specific expectations for the look of my dog when being groomed. I communicated this to Puddle Of Pooch and when I picked up my little one he was completely shaved... down - the opposite of what I wanted. I was then yelled at blamed for not bringing him often enough when I calmly and politely expressed my dissatisfaction. Not to mention I brought him every 4-8 weeks over a span of several months. You never know for sure who is going to groom your pet and even if you write down specifics of grooming style you may get something totally different and then blamed for it. I am the kind of person that tips well and will be loyal if the service is good and professional. I will not be returning to Puddle of Pooch and do not reccomend it.

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BEWARE, 1/08/2009

I went there one time and I should have listened to my gut.. my dog wasn't given any of his meds, his food bag was completely empty as i had brought a brand new bag (usually lasts me a month), and my... baby had dried urine all over him when i picked him up.. He wasnt even in the play area, he was in a crate next to a tower of dirty stinky towels.(and a trash can full of beer bottles!!) I was told the owner would be grooming my dog, only to find out she had someone else groom him. He never stopped itching until i bathed him at home. He also came home with fleas.. I was highly recommended to Puddle of Pooch and I was highly disappointed..

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Displaying 1-7 of 7

Reviews

Puddle of Pooch - Atlanta, GA -  LeslieSays

Reviews: 2

Poor customer service

I, like most, pet owners, have specific expectations for the look of my dog when being groomed. I communicated this to Puddle Of Pooch and when I picked up my little one he was completely shaved down - the opposite of what I wanted. I was then yelled at blamed for not bringing him often enough when I calmly and politely expressed my dissatisfaction. Not to mention I brought him every 4-8 weeks over a span of several months. You never know for sure who is going to groom your pet and even if you write down specifics of grooming style you may get something totally different and then blamed for it. I am the kind of person that tips well and will be loyal if the service is good and professional. I will not be returning to Puddle of Pooch and do not reccomend it.

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Puddle of Pooch - Atlanta, GA -  ginaleansett

Reviews: 1

BEWARE

I went there one time and I should have listened to my gut.. my dog wasn't given any of his meds, his food bag was completely empty as i had brought a brand new bag (usually lasts me a month), and my baby had dried urine all over him when i picked him up.. He wasnt even in the play area, he was in a crate next to a tower of dirty stinky towels.(and a trash can full of beer bottles!!) I was told the owner would be grooming my dog, only to find out she had someone else groom him. He never stopped itching until i bathed him at home. He also came home with fleas.. I was highly recommended to Puddle of Pooch and I was highly disappointed..

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Puddle of Pooch - Atlanta, GA -  DecaturDogLover

Reviews: 6

Best Groomer and they love our pets

We have been taking our two giant long haired dogs to Erica and team for over 2 years. She truly loves animals and always does a wonderful job. She boards our dogs too and they usually have someone actually stay there and spend the night- that is why there were probably bedsheets on the window for the bad review. The place is very small which is limiting, however- the love in the place is overwhelming. I am so glad we found Erica- a good groomer is hard to find. She is the best!

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Puddle of Pooch - Atlanta, GA -  glenjay

Reviews: 2

Bad Vibe

Ditto on the bad vibe comment. My dog always looked great, but I never felt comfortable leaving him there.

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Puddle of Pooch - Atlanta, GA -  WHITESTAR

Reviews: 4

WONDERFUL....

i took my shih tzu puppy here and was amazed at the wonderful job they did..i barely recognized him he looked soo good lol...the staff are very friendly and i trusted them with my dog..i highly recemmend you wont be disappointed..

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Puddle of Pooch - Atlanta, GA -  skaterannie

Reviews: 11

This is a great grooming place!

My dog always comes out looking fabulous when I come to pick her up. Erica, the owner, loves animals and I feel very comfortable leaving my dog here. Great place and great value!

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Puddle of Pooch - Atlanta, GA -  curlytop

Reviews: 5

Horrible!

I had read reviews on yahoo.com about this place, and therefore, made an appt. for my dog to get groomed. I went on Saturday morning at my appointed time and it looked totally deserted. There was a cat out front meowing its poor head off, and dogs at the front door barking. The windows were covered up with bedsheets, and there were cigarette butts out front. I just got a huge bad vibe from the place and left immediately. Please be careful if you go there, check the surroundings and make sure you feel comfortable leaving your animal there!!

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