Used them twice, first time was great, second time we are four months into trying to follow up with a bad install and Pulse has still not made it right, nor made it work. Very frustrated with their lack of follow up.
Posted: 8/04/2015 • Link to this review
The customer told us he bought a brand new soundbar directly from Polk Audio. I spoke to Polk Audio, and they informed me that he bought a used refurbished sound bar as-is for $99.00 on Ebay. We installed the soundbar perfectly: all wires hidden, etc. but the sound bar didn't work. Polk Audio confirmed the problem is product related, not install related. We could be 4 months or 4 years in, it still doesn't change the fact that he got burned by a bad Ebay purchase. It's a shame you choose to blame Pulse Video for your poor purchase decision. Dave Cox, Owner, Pulse Video firstname.lastname@example.org
I shopped around and am SO GLAD I chose to go with Pulse Video! Dave was wonderful! His customer service is outstanding! He is knowledgeable, courteous, and genuinely focused on helping you get the right installation! Worth every penny and more!! Would recommend this company to anyone. I look forward to working with them on future projects. Amy J. in Lawrenceville
Posted: 6/19/2015 • Link to this review
I needed a 50' Flat Screen hung on my Bedroom wall. And after searching around town, I found that Pulse Video had the best price out of them all. But, I was still not sure if the job could be done since my cable jack and no outlet was near the area that I wanted the TV placed. Dave assured me that he could do the job!! And Boy, was I beyond pleased once the job was done. For the price, I received excellent service. He was professional, Kind, and was very well organized. I will tell all of my friends to use this company. Thanks again, Dave. And again you made my day. Catina from (Snellville,Ga)
Posted: 1/12/2015 • Link to this review
Dave just completed my installation and I am very satisfied with the workmanship and attention to detail. Dave did a thorough and professional job with minimal disruption and perfect clean-up. The overall cost, considering the time spent and work performed, was more than fair. I highly recommend Pulse Video.
Posted: 5/20/2014 • Link to this review
We could not have had a better surprise when we stumbled upon Pulse Video and Dave Cox. The service was incredible and the professionalism is top notch! Dave takes such pride in his work and it shows. We were extremely pleased with the TV Installation he did for us and we will continue to recommend him to everyone we know. You will not be disappointed if you use Dave for your TV and AV needs!!
Posted: 4/06/2013 • Link to this review
I got a new AV projector that I wanted to mount on my basement ceiling. I called Pulse Video and spoke with Dave. He was right on time and did an amazing job. He measured every angle of my basement to make sure the projector was perfectly centered. Once it was mounted, he reassured me that this thing wasn't coming down unless the entire house came down with it. He calibrated everything! What I imagine most pros might try to do quickly in 30 minutes, Dave spent an hour to make sure it was done right!!! He beat competitor's prices and gave me some great tips. This is an excellent company.
Posted: 1/01/2013 • Link to this review
They did a great job at a great price! Very professional service and work! I had them install my new 60' Samsung above my fireplace as well as put in a plug and run cables. After previous experiences with other installers I was nervous but the job was done better then expected! Highly recommend!
Posted: 11/09/2012 • Link to this review
Not knowing who to call to install my 58 inch flat screen Samsung over my fireplace, I selected Pulse Video. Boy was I glad, Dave Cox is the best, very professional, very knowledgeable, and did a great job. All wires were neat and tidy when finished and made sure that my new remote was working and that the TV was set up correctly. We will be having him back to install a soundbar in the near future.
Posted: 6/23/2012 • Link to this review
Dave came to install 2 TVs on my walls last week. He was great to work with and did a fantastic job. I met him at my condo during my lunch break; he helped me choose where on the walls to hang the TVs, and then he went to work and I was able to go back to my office and not worry about a thing. He fully cleaned up after himself. Overall, he couldn't have done a better job. I would recommend Pulse Video to annyone
Posted: 5/10/2012 • Link to this review
Very impressed with Dave Cox of Pulse Video. When Dave showed up (on time I might add) to install my 65" TV, Dave noticed that there was a stuck pixel, on the TV, I had not seen before. Because of Dave's sharp eye I was able to negotiate a satisfactory resolution with my retailer. The rest of the installation went smoothly and the final job looks great. Dave cleaned up thoroughly and took a few minutes to teach me how to use my new "toy". Dave, thank you -- you get meaning of excellent customer service. FV - Alpharetta GA March 2, 2012
Posted: 3/05/2012 • Link to this review
Excellent Service from Dave Cox and Pulse Video!!! I was very impressed with the service I received!! In addtion to doing a great job of installing my television over the fireplace he went above and beyond. After installing there was no picture. Dave took down the TV and spent about an hour troubleshooting and after discovering there was a problem with the TV and fixed it. I was very impressed with the service and will recommend him going forward. Thank you so much for your great service!! Jameel Duluth,GA
Posted: 2/07/2012 • Link to this review
Dave Cox installed three 65" LEDs over 3 separate fireplaces, multiple in wall speakers, blu-rays receivers and all extraneous equipment last year for me. The job was done flawlessly. He is extemely diligent in making sure the smallest details are done perfectly. Since then, he has come back for some minor service tweaks and additional upgrades. His customer service level is the highest and he always takes the time to explain all that his has done. What is even more profound, is that his prices were less than most. You can not go wrong with Pusle.
Posted: 1/18/2012 • Link to this review
I call Mr. Cox for a 55" Flat Screen (3D) to be mounted above my Fireplace. He did the perfect-Super job, integrating every part of my home theater system. Mr. Cox is knowledgeable, were on time, courteous and super professional. Would HIGHLY recommend. I am very happy with the service and the price is Great. You are going to be real happy. call Mr. Cox. Mr. D. Whyte Decatur, Ga. December 2011
Posted: 1/02/2012 • Link to this review
Back on the 23 Dec 2011, Mr. Cox drove two hours to my home to install my home theater. Three months later I am giving Mr. Cox another call because I wanted to have the best install my movie screen in my home. Once again, Mr. Cox drove two hours to install the movie screen. When he gives you a time of arrival, he is always on time. Service was quick, professional and with training on how to work the motorized screen. He advised me if I am looking for another projector, he is willing to direct me in the right direction. How many technicians do you know that is willing to go that extra mile? So, if you want the "Best," than Mr. Cox is your man. Thanks Dave for a job well done.
Posted: 12/23/2011 • Last edited: 3/21/2012 • Link to this review
It's not often that we experience super service and quality these days, so when it happens it deserves a shout out. I needed a TV wall mounted and looked around for someone to handle it. Pulse Video handled the entire process professionally and promptly. Every aspect, from scheduling through clean up was perfect. I ended up having some extra needs which hadn't been planned and the change was handled with a smile. If I need this type of work in the future, I will eagerly call Pulse Video. Thank you so much for a job well done (way well done) Bill - Lawrenceville
Posted: 12/03/2011 • Link to this review